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Called sears to fix a hot water heater. Company they sent told me to give them 1,000 for out of pocket expenses before even adding in the costs.

Found numerous complaints about this company and told Sears who told me to get my own company which i did. Instead of over 3K repair the total came to over 700.00 Submitted my expenses and cancelled check with invoice 4 months ago. Have called 10 times and sent countless emails. They refuse to reimburse me.

Spent hours on the phone numerous times. Each time they tell me they will reimburse the expenses.

4 months later and another phone call which I was on the phone for over 2 hours, still no resolve of being reimbursed. BUT they raised my monthly payment immediately.

Review about: Sears Home Services Water Heater Repair.

Reason of review: Poor customer service.

Monetary Loss: $700.

Preferred solution: Full refund.

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Hear is a local phone number for you.Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services.

I would also contact your local news media and the bbb.Rochester NY

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