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I was told I would be charge $ 105 + parts for a repair person to come down. When the repair person came down he added a additional un tolled charge of $115.00 to put the part in + $29.00 for lint removal from the dryer. no more to say. no more to say. no more to say....
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#1134764
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Scheduled ahead and had a four-hour window. 30 minutes after window expired I called. They said the technician never went out on his route...never checked in with his company. They didn't even know until I called!! Unwilling to make it right to my satisfaction. Still...
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1.0
#1134667
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In 2016, we bought a tv. We got a PA replacement tv in May. The tv started going out in about June. By October, the TV was completely out. I called the Service number. I was told that there was no appointments available. To call back in a week. I called back in a week,...
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2.1
#1133089
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Sears Home Services - Heat repair

Sears Home Services
#1131888
1.0
Details
Paid $1000 for warranty but have to wait almost 2 weeks for service with temps in the 30’s
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Customer service
Warranty

Sears Home Services - Sears sucks

Sears Home Services
#1130199
1.0
Details
My dishwasher has been in disrepair for a month depending on Sears repairmen to do their job. it seems to be that their incompetent. they take one issue and it ends up creating additional problems.
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Customer service
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Service Scheduling
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Sears Home Services - Warranty

Sears Home Services
#1118795
sears failed to fix my washer for last 5-months and have a master warrenty, they replaced alnost everything , and still not working, iits consedered a lemon, bait and switch
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Sears Home Services - Sears Carpet Cleaning Wallingford CT

Sears Home Services
#1116063
1.0
Details
Sears Carpet Cleaning in Wallingford CT totally trashed our carpets! The owner is a total piece of white trash who should go back to where he came from! He wont disclose the name of the LLC that owns this franchise and has open judgements against him in Connecticut. Complete trash with felons working for him avoid this junk at all costs!!!
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Advertised vs Delivered
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My furnace broken down and I reported it four days ago. Finally got a fantastice subcontracted service company out yesterday (two days later) who discovered a bad control board and said he needed to replace and would expedite with Sears Home Warranty. My six phone...
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Anonymous
Anonymous

When you cancel they will charge you even more money. I would call a local reputable heating contractor. You will wait for Sears for a month. Rochester NY

1.0
I didn't like
  • No one with athority
  • Disregard of customer
  • Rude employee
#1132429
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We had an appointment for 10 AM-2 PM. We called several times after 2 PM when no one showed up and were transferred all over. NO one wanted to tell us the service man was't going to be her until 5:45 PM. I was asked for supervisors and was "disconnected". I had 4...
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Anonymous
Anonymous

Don’t ask for a extension cancel it and get a refund. Sears is going bankrupt and you will be out your money like all the Sears Canada customers. Get your money back while you...

1.8
#1132042
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On June 26, our washer suddenly refused to work. LG directed me to two companies in the area that were authorized repair reps. Both were busy and didn’t get back to me, so 48 hours later, I was casting about for a repair solution and came across Sears. Sears arrived on...
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2.0
I liked
  • Technicians had good attitudes
I didn't like
  • Competence in solving issue
  • Poor customer service
  • Refund process
#1131907
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They overcharged me and then charged two credit cards...taking forever to get this straightened out.. Had them out to replace a ice maker in my 6 yr old fridge...The man gave me a price...I had a 20@ off coupon...paid the deposit to have the item shipped to my...
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1.8
#1131755
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My name is Mark Polack. I bought a kenmore elite refrigerator in July of 2014 for $3336.87. As of today the fridge has been broken for 4 months. The technician came out about 6 times in the span of 4 months and replace a bunch of parts. The last time they came was on...
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Anonymous
Anonymous

If it’s a kenmore elite it probably has a 5 year factory warranty on the sealed system. If it does it needs to be replaced free of charge with a comparable model. Call the new...

#1131010
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Parts ordered Oct. 3rd: unable to fix. Return visit to install parts 10 days later required MORE parts: unable to fix. Parts came 10 days later - now 4 weeks without washer: AGAIN unable to fix due to part ordered on Oct 3rd not received. All parts received Nov 7th and...
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1.3
#1130741
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Contact Sears Home Services

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
Phone:
(800) 424-2047
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The great Sears repairs my refrigerator's ice maker on the !!/6/17 on 11/8/17 the ice maker quit working called on 11/10/17 A.M. they apologized and gave me an appointment on 11/13/15 between 8A.M. and 12P.M. said fine now at 6:17 P.M. after working hours they cancel...
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1.2
#1129421
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