Submit ›
or
1.4 Based on 350 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Repairman 4
    • Technician was friendly 3
    • Worst experience ever 3
  • Customers don't like
    • Inability to repair 19
    • Poor customer service 16
    • Customer service 14

THE WORST repair company to deal with I have ever used in 50 years!!!!! Going on 1 month and dishwasher still broken. The techs have NO idea how rto fix it!!!!! They just keep ordering parts and we have a SERVICE CONTRACT. Takes weeks to get someone out then weeks to get the part then weeks to get back out to install only to find out the part doesn'y fix the problem. They just don't give a ***! And Sears HQ in Illinois is the epitomy of... Read more

Was this review helpful? 0 0

Had sears out to repair noisy dishwasher 3 months ago. Tech did not fix but instead talked my wife into buying the whole house repair plan. Said to open plan, wait a couple weeks and then file claim. So we tried that. Claim denied because it was a pre existing condition. Had someone else do the repair. Today i called sears to cancel the plan. Was told i would have to pay $239.00 early termination fee. I said send me a bill. Now here is when I... Read more

Was this review helpful? 1 0

I ordered a Sears Kenmore Refrigerator freezer two years ago. The ice maker went out, and was repaired under warranty. Then it went out again in December 2016. I ordered a part, and it worked great. Now, 3rd time, it went out again - less than 2 months, and it is not covered, as I installed it myself. I cannot afford three tech visits in 2 years There are just two people in our family, so I cannot believe we are using enough ice to burn it out.... Read more

Was this review helpful? 0 0

DO NOT BUY A SEARS PRODUCT AND ABSOLUTELY DO NOT USE THEIR SERVICE REPAIR. I paid $89 for a service call on my Kenmore dryer and the technician convinced me to buy a new dryer. He even ordered it for me. I specifically asked the technician if it was a problem in ordering a new dryer when it is stacked on a different washer and that it is important that it is vented on the right. He assured me that this was not a problem. I took the day off of... Read more

Was this review helpful? 1 0

I am extremely frustrated! Sears home came out Tues and supposedly fixed my washer. Shortly after the repair man left I started a load of clothes and had the same issue. I contacted them back almost right away and was told I would have to wait another 8 days for someone to come out. I already waiting 6 days originally for the call and it's not easy going without a washer especially when you have a baby. I told them this was unacceptable but got... Read more

Was this review helpful? 0 0

Poor customer service and techs. I was put on hold several times and disconnected 3 times where I had to call back. Made an appt for repair and took the day off work. At 4pm someone called to inform me the tech was behind and would not be coming and that I have to reschedule. No apology. No Saturday appts ever. I will never use them again or buy from Sears or Kmart again. They can all go to H*ll.

Add comment

I GOT THE SEARS HOME PLAN, PAID THE MONTHLY FEE FOR 5-6 MONTHS THEN REQUESTED A REPAIR. THE ICE MAKER BROKE AGAIN. TECH CAME IN, LEFT SAYING HE WAS GOING TO HIS TRUCK AND NEVER RETURNED. SAID PARTS WERE MISSING, FUNNY I WAS NOT TOLD ANYTHING. THEN THE DISHWASHER, TECH IN AND SAID MANY PROBLEMS, NOT JUST DOOR AND IT WAS NOT COVERED. CALLED IN EVERY WEEK FOR INFO AND WERE THE DISHWASHER STOOD. NO ONE SEEMED TO KNOW ANYTHING. REQUESTED SOMEONE CALL... Read more

Was this review helpful? 0 0

Please continue to post your complaints online. I am currently working to start a class action suit against sears on your behalf. I am a ex service tech that has spoken with a lawyer Interested in pursuing this. There have been many complaints about the home warranty and master protection agreement. I have a list of complaints that include not covering items, bait and switch, long wait time, bad customer service, being overcharged, not covering... Read more

Was this review helpful? 2 0

My Kenmore gas dryer was not heating. I called Sears repair services and, in a timely matter, a technician came to my house He proceeded with the repair and in about 30 minutes told us that he replaced a heat detection fuse that had failed. He also said that the fuse failed probably because our dryer duct was clogged. Seemed reasonable. The reasonable test failed when he presented me with the bill.... $196! I didn't question the bill until I... Read more

Was this review helpful? 0 0

Every appliance in our kitchen came from Sears plus laundry room. In last 5 years have had to get Sears repair out for troubles. A frickin' nightmare to say the least!!!! They are totally inept, the Customer Service Reps are unsympathetic and could care less that you have a problem. When repairman does come...NOT 1 TIME was the appliance ever fixed correctly!!! And then to get the person back is worse!!!! If he does not file his service order... Read more

Was this review helpful? 0 0

Had an experience with Sears Home Services?

Did not find what you were looking for?
× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Sears Home Services. However, many companies do monitor reviews on our site.

 
×
You are reading about Sears Home Services.
Filing a new complaint about
×