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1.4 Based on 300 reviews
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  • Customers like
    • Repairman 4
    • Sales people were nice 3
    • Worst experience ever 3
  • Customers don't like
    • Inability to repair 19
    • Poor customer service 16
    • Customer escalation department 12

The first time I called, they came fast, identified the problem and ordered parts that took about a week to get here. I had scheduled the next repair visit. The next scheduled visit, they didn't show up for no reason. When I called, they said they just didnlt have anyone to send - would have been nice to get a call, but the only call I got was the day before the appointment to tell me that they would be here. The third, well, I am still waiting... Read more

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We bought a new Sears Kenmore refrigerator back on April 27, 2017. Order # 977988525. It was delivered on May 17th and we have had problems with it ever since. The unit at times will just stop running (we have had full loads of food spoil twice, over $200 !!). The first repair person who came out said it was the panel that needed to replaced. There wasn't one in stock so it had to be ordered and sent to our residence. A week later UPS delivered... Read more

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Sears sucks period! I want reimbursed for all the time I left work just to get nothing fixed. Read more

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I am furious with Sears Parts Direct. We have a broken hot water heater and need a new pilot light assembly for it. We have a Kenmore hot water heater and they are owned by Sears, so the only place we can buy this part is from Sears. I went online to their website to order the part on a Sunday evening. They gave me 3 options for shipping: regular, 2-day and expedited. The expedited shipping said it was $45, but we'd have our part in less than 2... Read more

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I will never call sears for repairs it took me a month for some someone to come to my house and to my surprise they had to order the part!!! I had to wait another week for a technician to come to my house to fix it ...im done with this company.

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I have a sears extended warranties for a GE Monogram side by side stainless steel refrigerator model# ZFSB23DSS which I paid over $5000 for it. For more than a year I had many service calls for the same issues. My foods have been spoiled and the fridge is not cool enough and I have ice buildup on the freezer all the time. Sears was unable to solve the problems. Finally, last June the refrigerator stops working completely. I spent more than a... Read more

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One wk before it was 1yr my frig stopped freezing. They ordered the part, it came, I called. Repairman came-wrong part. Two weeks, three-it has now been 6 wks. Complained and told them we wanted a new one--part still not in. Picked out the same one to be delivered the following Fri. between 1-3. Got a call--truck broke down be here Sat morning. We called for a time, "Oh that won't be delivered till next Wed because we don't have one". Lost all... Read more

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called for repair of refrigerator. guy shows up from A&E (not sears) replaces evaporator fan motor 10min job charges us $391 fridge still does not work, called back another guy from A&E shows up tells us the mother board is bad but they refuse to repair it due liability. Will never buy anything from sears again now have to hire another repair person, very bad,,,why do i have to enter at least a hundred words for this review to post maybe because... Read more

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Paid $22K 5 years ago for Sears best vinyl siding. I was told that I had a lifetime warranty and service was easy to obtain. Called Home services and found that it was fairly easy but it was going to cost $100 to get someone to come look at the problem, then if it took more than an hour, it was going to cost another $60 per hour, plus mileage if the repairman had to go get my "free" replacement materials. Sure glad I dropped the extra money to... Read more

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Please do read other reviews that are not on their sites. Site will only post good reviews. They won't let bad reviews be posted. You will see a cheap quote on their site and after the fact be charged $340 when you saw $149. Tech will try and get you to pay them cash and not report to company. Managers are rude and will not help even if your dissatisfied. If you want bad service and to get ripped off call Sears. Your better off using service... Read more

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