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I have two weeks and 4 1/2 days of waiting for a repairman. 1st came but didn't have part. He told me he would be on vacation so it would be a week. When the man arrived it was a different tech. He didn't know how to fix the machine. He also said he didn't have the...
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Anonymous

Anonymous I would never use sears service or purchase a extended warranty from them. They only care about trying to upsell you and then don't honor the terms of the contract anyway. Roc...

1.0
I didn't like
  • Very poor overall experience
  • Ver poor overall experience
#1037009
Reply to reviews
Purchased a new dishwasher less than a year ago for more than $1000. Soap dispenser will not open to allow me to put soap in. Called SEARS and was given an appointment for today, 19 April, from 8:00 AM to 12:00 for a technician to make the repair. Wife took vacation...
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Anonymous

Anonymous Contact the news media they will want to hear your story. Sears has a bad reputation of this sort of practice. Rochester NY

3.0
I didn't like
  • Untimely cancellation of repair and time to repair
#1036291
Reply to reviews
had a technician come out to fix my fig and he had to order the part, which I was told it was in stock. it has been a week and I have not received the part to fix my refrigerator, all I get is the run around that the part is in processing. it has been over a week and I...
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Anonymous

Anonymous They don't care one bit about there customers. They only care about taking your money upfront for a extended warranty and when you need to use it find a way to get out of cove...

Sears Home Services Refrigerator Repair Review

#1032951
1.3
Repairman did not show up. Sears did not try to reschedule until I personally contacted them. No customer appreciation for having to take a day off work or lose money. Appointment made one week out. Sears confirmed appointment day prior. Sears did not show up. Complete waste and refrigerator still is not working properly. Better to use companies you can count on.
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Sears Home Services Refrigerator Repair Review

#1027809
I will not EVER purchase any appliance again. I have had them out 4 times and now have another one scheduled to fix my refrigerator which is still under warranty. The service people are from A &E and they useless. They are not technicians they are parts replacers. I am done with Sears and am going to turn this over to tv media. Some more bad publicity for SEARS.
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Sears Home Services Washing Machine Repair Review

#1025045
1.0
This company is one of the worst companies to buy appliances. Two years ago I bought a front load washer and a protection agreement on the washer and now that my washer doesn't work they send a third-party to fix my washer and I cannot get them in the same page to come and fix the washer and I'm stuck for more than a month with the broken washer
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Short Review for March 22, 2017, Other

#1024194
5.0
I had a washer and dryer delivered and installed. I paid extra to have the old one taken off. The delivery guys name was Justin and he was extremely handsome.
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Sears repair service guy has been out to my home to repair a less than a year old Kenmore washer and it is still not working. They fix one thing and something else happen. Its just a total lost and I am glad I have the extended warrant on my appliances. They take their...
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Anonymous

Anonymous Cancel your extended warranty and get a refund there going out of business and you will have nothing for your money

Do not purchase the home warranty or the master protection agreement from Sears! I left the company after 25yrs of service. Sears has only one care and that is to upsell every customer that they come in contact with. Most of the good technicians have left and they are...
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Our Kenmore Elite refrigerator that we bought on Black Friday 2016 was delivered on 12/05/2016, broke on 03/26/2017, a Sunday night. Called Sears Home Services the next morning to have a technician come out to look at it. Technician came out on the morning of...
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Anonymous

Anonymous Defiantly contact the news it's time sears pays for all there shady practices. Rochester ny

My clothes washer does not spin for the rinse cycle leaving clothes soaking wet. They've been out 8 times, 4 diagnosis & parts orders, 4 parts installations. The original problem still exists after one successful wash. Yet they claim to replace unserviceable...
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scam scam scam town and country and sears are never going to repair anything under this warranty. we are 4 months in several days off work to meet repair techs and can not even begin to tell you all the reasons they give as to why they can not repair. Goes from sears...
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Anonymous

Smitty Another example of why Sears is failing fast. They receive a disproportionate number of complaints on this website with many of them sounding eerily similar to yours. There is...

3 attempts to get this washing machine repaired. Extreme indifference, sloppiness and inability to read phone numbers. Attempt 1: called Sears to fix washing machine and asked them to call a specific phone number that I gave them. The day before service Sears called...
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Anonymous

Smitty May be indicative of why the company is failing fast .

1.0
I liked
  • Actual repair man was professional and polite
I didn't like
  • Indifference of scheduler
  • Calling the wrong number multiple times
#1028558
Reply to reviews
I bought an expensive riding mower from Sears in Bradenton, FL. When I needed my 1st service, I got stood up by a lawn mower repair guy named Jessy who failed to make the appointment. He rescheduled for the next morning. Then, failed the 2nd appointment too, causing me...
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rollo2016

rollo2016 You probably won't have to worry about Sears repairmen for too long. Sears is having some really big financial problems and may not be around for much longer. I had a Sears mo...