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Been without a fridge for months and the warranty team could care less. techs are not skilled and service is horrible. Try to make an appt and they will offer you something 2-3 weeks out... or refer you to a 3rd party company that sucks just as much. So disappointing....
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Anonymous
Anonymous

Contact the bbb and news media we are working on doing a story on sears and a&e factory service. There service is terrible and the warranty is useless. Rochester, NY

1.0
I didn't like
  • Lack of urgency or caring
  • Long response time
  • Customer service management
#1066310
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I have been a Sears customer for over 60 years, but no longer. The ice maker on my Kenmore Elite refrigerator would not turn back on after being turned off for several months. Made a Tuesday service appointment which was later than I wanted. The tech showed up on time....
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1.1
I liked
  • Technician
  • Polite and friendly repairmen
I didn't like
  • Customer service rep
  • No one with athority
#1064424
Reply to reviews
I opened a claim in May 2017. They assigned me a service provider, who never called me. After 2 week continous calling to service provider , and aruging with Claim speciaslist who was insiting that he can't change service provider , finally it was assigned to other...
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1.0
I didn't like
  • Long delay in completing repair
  • Lied to customer
  • No e0mail or chat options
#1064283
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Sears Home Services - Wrong diagnosis, no Sears accountability

Sears Home Services
#1050444
1.0
The tedh said the varing fridge temp was due to a malfuntioning regulator which is easy to purchase and replace. I was happy to pay the $99 diagnositic fee. The part, ordered from Sears, using the number provided by the tech, did not fix the problem. Sears would not send the tech out to better diagnosis the fridge unless I paid again! Silly Sears, bye bye.
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Sears Home Services - Refrigerator

Sears Home Services
#1049368
1.7
I bought a refrigerator about $3000 from sear Kenmore brand about three or four months later if making sound I called them 5 time they keep saying you need to vacuum in the back but there's nothing to vacuum no dust very bad customer service never buy Kenmore Brands anymore
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Sears Home Services Lawn Mower Repair Review

Sears Home Services
#1038608
2.2
I took my lawn mower to get it repaired at the sears in garden city ny. One of their associates proceeded yo tell me i couldnt leave it to get it repaired because they needed to have at least 12 lawn mowers broken to have mine repaired what the ***?? So i have to wait until they have a bunch of broken lawn mowers before i can get mine repaired unbeatable.
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Sears Home Services Refrigerator Repair Review

Sears Home Services
#1032951
1.3
Repairman did not show up. Sears did not try to reschedule until I personally contacted them. No customer appreciation for having to take a day off work or lose money. Appointment made one week out. Sears confirmed appointment day prior. Sears did not show up. Complete waste and refrigerator still is not working properly. Better to use companies you can count on.
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I called to have my dryer repaired. Repairman said there was a problem with the blower motor and he would have to order a part and come back to fix. Nothing for a couple of weeks. Cannot get contractor to answer or return calls; several calls to the Sears Home Warranty...
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Anonymous
Anonymous

I have been posting about this for months. Sears sells the warranty nothing is ever covered. It is sold thru cross country and the small print excludes everything. Contact the...

1.0
I liked
  • Nightmare
I didn't like
  • Obvious deceptive practices once trying to resolve claim
  • Inability to repair
  • Run a round i was given
#1062141
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1. First guy came figured out the issue ordered parts left 2. 2nd guy came said was not comfortable doing the work need 2 guys and left now we are on the 3rd appointment. I told the gentlemen I would help removing and installing the unit but he just did not want to do...
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Anonymous
Anonymous

Never shop at or use sears service. The service is terrible they are going bankrupt. Rochester NY

1.0
#1062083
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I am a loyal Sears customer. I called to have my washer fixed and they told me it would be between 8 and 5 PM I chatted with a " Darrell" who said he could cut the window down to between 8 am and noon. I thanked him for his help and took the morning off telling my job...
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Anonymous
Anonymous

Actually most of the employees do work for Practically nothing. The company has not gave raises in about seven years. Most good techs have left and the company is going down t...

1.0
#1061490
Reply to reviews
We have had the Sears service contracts for our major home appliances, furnace included since moving here in late 1984. Experiences with Sears used to be much faster. My husband, Bary MacIntosh, is a bi-lateral amputee and a heart patient. Having our air conditioning...
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Anonymous
Anonymous

Sears service is a disaster anymore. Most of the techs left or were let go. They tell you they will put you on a emergency list but one does not exist. They are short handed b...

2.9
I liked
  • Sales people were nice
  • Appliandce repairs
#1060412
Reply to reviews
A Sears Service Technician always provided quality care and the real Sears Technician employed by Sears is dedicated, and brings many years of experience to y service they offered to a Sears customer. BUT in the last two years (maybe longer for other customers who have...
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Anonymous
Anonymous

Best thing you could have done by cancelling. Sears has let most of the good techs go and have only salesman left that try to repair, or they sub the work out to a cheap contr...

#1060151
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From what I read now, I waited what seems to be the standard week to get emergency service for my side-by-side refrigerator /freezer, but, what seems to be now standard sears service, nobody showed up. Just received text rescheduling service. ...to next week...8 to 5...
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Anonymous
Anonymous

You won't get anywhere with anyone at sears. Contact the bbb and news media. I would also cancel your contract and get a refund. In the end you will be glad you did. Rochester...

1.1
#1058881
Reply to reviews
They came out the first time on my washer and it took several trips to complete the repair. They came out a second time and it took 5 trips to complete the repair over weeks. They came the third time and said the problem was not covered. FIRED and thats the end of that...
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Anonymous
Anonymous

Service techs left are salesman not repair techs. Sears does not care about repairing your product or you inconvenience. They only care about selling you service plans that co...

#1058706
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