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Ordered a swingset for my daughter online at kmart and payed for installation services since it is something I cannot do myself. I was asked to picked a date and time for installation. The men who delievered it stated that they were not the ones who were supposed to...
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1.9
#1053017
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On 5/15/2017 Sears sent another company to my house to fix my LG washing machine. But he could not fix it. He said the tub was busted. He would have to order one. He said it would take 5-7 working days for it to come back. He would call me when it came back. He never...
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#1052549
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I booked an appointment for a Sears appliance repair man to come to my home and specifically said after 4 o'clock. They assured me that they would arrange that. In order to get that timeslot I waited for five days, in the meantime I do not have a working range (oven or...
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1.0
I didn't like
  • Customer service appointment scheduling
#1051570
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Sears Home Services Refrigerator Repair Review

Sears Home Services
#1050444
1.0
The tedh said the varing fridge temp was due to a malfuntioning regulator which is easy to purchase and replace. I was happy to pay the $99 diagnositic fee. The part, ordered from Sears, using the number provided by the tech, did not fix the problem. Sears would not send the tech out to better diagnosis the fridge unless I paid again! Silly Sears, bye bye.
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Sears Home Services Technical Support Review

Sears Home Services
#1049368
1.7
I bought a refrigerator about $3000 from sear Kenmore brand about three or four months later if making sound I called them 5 time they keep saying you need to vacuum in the back but there's nothing to vacuum no dust very bad customer service never buy Kenmore Brands anymore
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Sears Home Services Lawn Mower Repair Review

Sears Home Services
#1038608
2.2
I took my lawn mower to get it repaired at the sears in garden city ny. One of their associates proceeded yo tell me i couldnt leave it to get it repaired because they needed to have at least 12 lawn mowers broken to have mine repaired what the ***?? So i have to wait until they have a bunch of broken lawn mowers before i can get mine repaired unbeatable.
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Sears Home Services Refrigerator Repair Review

Sears Home Services
#1032951
1.3
Repairman did not show up. Sears did not try to reschedule until I personally contacted them. No customer appreciation for having to take a day off work or lose money. Appointment made one week out. Sears confirmed appointment day prior. Sears did not show up. Complete waste and refrigerator still is not working properly. Better to use companies you can count on.
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We made the mistake of calling Sears Appliance Repair in Salt Lake to have our Whirlpool washing machine fixed when it stopped working (Door latch switch failure). At first we felt good because we received a text confirmation of our window 1-5pm then an email, and a...
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Anonymous
Anonymous

Nobody should ever use sears for service. All they care about is trying to sell you service you don't need. Rochester NY

1.5
#1049794
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My craftsman riding mower quite going, so I call the home warranty department (because I paid over $300 for a better warranty. What a bad idea that was.)and we come to the conclusion that the drive belt needs to be replaced. So we schedule a appointment (whice ends up...
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Anonymous
Anonymous

You can call and get a refund on your extended warranty. I would recommend it they won't be in business much longer and when they close you will be left with nothing. Rocheste...

1.5
#1048096
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Eddie lambert is having a meeting today in Hoffman estates with management *** his pants. He is feeding his employees the same line or bull that he's feeding the media and the consumers. They are trying to figure out how to take the rest of your money and loyality...
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#1045295
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April 21, 2017 Called Sears Home Warranty repair April 21, 2017 in evening. Confirmation email received 4/21/2017 at 2003 hours: Appliance service request for your Range - Natural Gas is 94090667. Told to call Natural Gas, please contact Mechanical Airflow Services at...
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Anonymous
Anonymous

Cancel your warranty and get a refund. Sears is going under and the service is terrible. They are using subcontractors, most of there good techs left or were let go. Rochester...

#1043757
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My dryer was purchased in Oct of 2015. The Handle on the dryer broke on April 30, 2017. I can not get an appointment until May 10, 2017. They sold me the extended warranty to cover the washer & dryer for 5 years but I must wait 10 Days to get my broken handle fixed....
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Anonymous
Anonymous

Call sears and get a refund on your protection agreement. They will be going out of business shortly and have terrible service. Your warranty will be useless when there gone g...

#1043355
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Sear came out on April 10 ordered a part to fix my refrigerator. It was under Manufacturer Warranty.1 week later the man installed the part. But broke our ice maker , which wasn't broken when the first repairman came out. I called to have someone out to look at the ice...
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Anonymous
Anonymous

Contact the bbb and news media sears normal practices. Rochester NY

1.0
#1041605
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Ex 25 year employee.Do not shop at or use sears home services. Sears is a heartless company that at this stage of the game is only out to take your money and lock the doors. They are going to go bankrupt and your kenmore warranty and your extended warrantys will be...
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#1040992
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