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1.4 Based on 329 reviews
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  • Customers like
    • Repairman 4
    • Technician was friendly 3
    • Worst experience ever 3
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    • Inability to repair 19
    • Poor customer service 16
    • Customer escalation department 12
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my refigarator took 2months for repair service. waiting on parts only took 5 days. getting the service repairman for the return was horriable.the original serviceman due to illness knew what the problem was in the first place, sears sent out another repairman who called me a liar about paying the $60 co pay with the first guy.I had to ask him to leave my house he wanted to charge me additional for repairs due to the ice maker .All I wanted was... Read more

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My dvd/vhs machine damaged beyond repair and lost. Hard to believe this would happen after being a loyal customer of 12 years. Warranty does not say destroy and lose. Sent letter to corpoate headquarters and filed a claim. Next step will be an attorney.

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4 Appointments, $300, Weber Grill is still not fixed! Incompetent, uncaring, unprofessional!

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On Oct 5, 2016 a Sears Technician from Sears Home Services, came to my house located at 100 Tall Timbers Circle, Newnan, GA 30265 to repair a dishwasher. The tech was provided through HSA, Cross Plains, WI. Techs ID nr is 0820241. Tech stated that he must order parts to complete repair and requested payment of my deductible in the amount of $75.00. I wrote the tech a check for that amount. My receipt does show that I in fact provided him with... Read more

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There is reason Sears is going out of business. We have a Kenmore Elite refrigerator. 3 months ago the freezer started to frost over causing the freezer drawer to not properly open due to the ice build up. We called sears repair and scheduled an appointment. Prior to the repair I defrosted the refrigerator wiped it clean, removed the false wall and cleaned that area as well removing all ice. After all this the freezer still froze up and drawer... Read more

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IN APRIL OF THIS YEAR I CALLED A&E (SEARS HOME REPAIR) BECAUSE A LIGHT WAS OUT ON CONTROL PANEL ON KENMORE ELECTRIC RANGE. THE REPAIRMEN ARRIVED AN INDICATED THAT I NEEDED ENTIRE TOUCH PAD BOARD THAT CONTROLS ENTIRE RANGE. PARTS WERE ORDERED APPOINTMENTS SET. SECOND ATTEMPT TO MAKE REPAIR WAS CANCELLED BECAUSE OF WRONG PARTS. NEXT APPOINTMENT REPAIR MAN INSTALLED PANEL GUARD INCORRECTLY. AFTER A COUPLE OF WEEKS I CALLED BACK CUSTOMER SERVICE... Read more

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As many other consumers have complained, this is by far the worst experience with any company in my opinion. Got dishwasher issue going from Feb 2016. Have master protection plan and its not still not replaced with atleast 10 different service calls from sears. Also they are the masters in pushing the appointment with no information back to customers. Convenient for them, these days they have appointment window of 8am-5 pm. Sears home services... Read more

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I scheduled a service call for my refrigerator 10 days ago. Sears sent me an email yesterday at 5 pm reminding me of today's scheduled service. Wife stayed home all day as the arrival window was 8 am to 5 pm. At 5:45 today I called the service phone number and cancelled the appointment. Although they said the service technician would call or text prior to arrival, that never happened. Second time I've had the same result in 2 attempts for... Read more

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I had an appointment to have my two-year old Kenmore refrigerator fixed. I waited for four hours, and the technician never showed up. I received a survey to rate my service. When I called customer service to inquire why I was emailed a survey even though I had not been provided service, I was told the technician was on his way. Then the serviceman finally called to let me know he would not be coming, and I needed to reschedule. But instead of... Read more

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Called the Sears Home Services department to see why our 3 year old refrigerator/freezer was continually running very loudly. I was told by "A" that she couldn't see any problems on her end and was my food still frozen. Yes, but I wasn't sure how long it had been running like that because I just got home from work. She says, "it's nothing to worry about, mine runs loud too." Really???? Also she could not send out a repairman because she... Read more

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