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i buy a sears home warranty sears home warranty is a scam when things break the technican cant fixed they tell u they going to call sears to give u a new one after the technican take ur money when u call sears they said the tech said it maintenance problems its not...
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#1088248
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I bought sears home warranty 08/03/2017 call in a repair on my stove top/ dishwasher. they told me they had no service techs available and no one in my area. I told them to cancel my contract and refund my money. The told me to find repair techs on my own and then call...
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1.0
#1088140
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AND NOW 4th set appt - August 11th (this past Friday) again they cancelled the appt for my lawn mower to b fixed - this is the fourth time - going on 2 months of trying to get this lawn mower fixed They r not doing what they r supposed to do via the contract of me...
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1.0
#1087005
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Sears Home Services - Schedule appt waited all day - repairman cancelled

Sears Home Services
#1076630
1.1
Scheduled appt 1 1/2 week before Gave time 8am - 5 pm Waited all *** day Repair man cancelled 30 min before 5 pm Ref family emergency Okay Last year I waited 2 Months after 2 cancelled Apt Omg They suck I got This warranty Becuz My husband is a Merchant Marine and deployed 8 or 9 Months out of the year They have a screwed me three 3 times They suck I am Not Paying a *** thing for the repair
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Sears Home Services - Return Refrigerator

Sears Home Services
#1075611
1.0
Be aware of these robbers. Do not buy anything otherwise you will repent your rest of life. Horrible customer
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Sears Home Services - Wrong diagnosis, no Sears accountability

Sears Home Services
#1050444
1.0
The tedh said the varing fridge temp was due to a malfuntioning regulator which is easy to purchase and replace. I was happy to pay the $99 diagnositic fee. The part, ordered from Sears, using the number provided by the tech, did not fix the problem. Sears would not send the tech out to better diagnosis the fridge unless I paid again! Silly Sears, bye bye.
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Sears Home Services - Refrigerator

Sears Home Services
#1049368
1.7
I bought a refrigerator about $3000 from sear Kenmore brand about three or four months later if making sound I called them 5 time they keep saying you need to vacuum in the back but there's nothing to vacuum no dust very bad customer service never buy Kenmore Brands anymore
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I have a Whirlpool French Door Refrigerator and have a contract with Sears for maintenance. I started calling in May due to an ice maker issue. We have had a issue with the ice maker every years since we bought it. We scheduled an appointment and it took over 3 weeks,...
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Anonymous
Anonymous

Call bbb and the news media. Sears service should be closed. They are taking money and can't follow thru with the repairs in a timely manner. You can also get a refund on your...

1.0
I didn't like
  • Absolute worst and most upsetting experience
#1086419
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I contacted Sears for Appliance Repair on my water heater on February 20,2017. March 6, 1st technician- said it was the thermocouple, Part arriving in 1 week, they could not place a rush on appliance part. I asked technician to check the valve controller, he said it...
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I didn't like
  • Technicians were rude
  • Technicians are rude ordered wrong parts
  • Entire experience was a disaster
#1086191
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2 YEAR OLD KENMORE ELITE FRIDGE DOSENT KEEP COLD . HAVE SERVICE AGREEMENT A JOKE TECHS CAN'T FIX IT AFTER 5 TRIES. CANCELED APPT. 1 1/2 MONTHS NO FRIDGE AND DEALING WITH THIS INCOMPETENT SEARS. WILL NOT GIVE ME A NEW FRIDGE, AGREEMENT HAS A LOT OF LITTLE LIES IN IT....
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Anonymous
Anonymous

You can call and get a refund on your contract. The service techs they send are salesman not repairman. Call the bbb and news media good luck. Rochester NY

#1085453
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Do not purchase the sears extended warranty or whole house warranty. Unfortunately if you are reading this you have probably already learned the hard way. They are a company that is going under and are pushing the sale on everyone. The service is terrible and as you...
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#1084856
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I have nwwn waiting foe ober a month for mt washer to be fixed. I had to take 2 days off because they said the technician will be there between 8-5. At the last hour they call and say no technician is available. So then Im pushed out another 2 weeks. Advice to anyone...
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Anonymous
Anonymous

I would not use sears or a&e. If you have a extended warranty call and get a refund. They are a train wreck use somebody else. Rochester, NY

#1084667
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I have waited 7 weeks and many calls to Sears Customer Service to get my dishwasher working. I called 7 weeks ago and it took 3 weeks to get them to send a third party serviceman to come look at my dishwasher. He told my granddaughter that nothing was wrong with it and...
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Anonymous
Anonymous

Call the news media and the bbb. You can also cancel and get a refund. Sears is going down run and use somebody else. Rochester, NY

1.0
I didn't like
  • Customer sevice
#1084614
Reply to reviews
We bought a home in January, signed up for Sears Home Warranty in March, and made a claim on my dishwasher. I was misinformed by the original guy I spoke to who signed us up and filed the claim. I was told 49.99 a month and 80 per service fee for them coming out, was...
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Anonymous
Anonymous

I have been warning for months about the home warranty it's a scam that covers practically nothing. Contact a lawyer the bbb and the news media sears is going under they are p...

1.0
#1083516
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