Sears Home Services Phone Numbers and Emails

Toll-Free Number:

  • (800) 469-4663
    Warranty
Send Message

Customer Service:

  • (331) 204-5919
    Naperville Sears Heating and Air Conditioning
  • (855) 256-2467

General Info:

  • (630) 524-2160
    Aurora Sears Appliance Repair
  • (630) 413-4517
    Bloomingdale Sears Appliance Repair
  • (630) 507-9321
    Bloomingdale Sears Window Replacement
  • (708) 931-5584
    Bridgeview Sears Appliance Repair
  • (773) 492-8902
    Chicago Sears Appliance Repair
  • (847) 465-0229
    Chicago Sears Carpet Cleaning and Air Duct
  • (312) 535-4587
    Chicago Sears Heating and Air Conditioning
  • (708) 315-2931
    Chicago Sears Window Replacement
  • (224) 244-9329
    Des Plaines Sears Heating and Air Conditioning
  • (847) 393-4852
    Elgin Sears Appliance Repair
  • (847) 730-3322
    Elgin Sears Garage Door Repair
  • (847) 380-3323
    Elk Grove Village Sears Heating and Air Conditioning
  • (331) 209-5798
    Elmhurst Sears Appliance Repair
  • (800) 504-1897
    Heating and Cooling Repair
  • (630) 521-3077
    Hoffman Estates Sears Appliance Repair
  • (224) 520-9817
    Hoffman Estates Sears Heating and Air Conditioning
  • (866) 547-5547
    Home Cleaning Services
  • (870) 953-2075
    Home Improvement Services
  • (800) 497-4402
    Installation Services
  • (708) 722-2570
    Matteson Sears Appliance Repair
  • (708) 315-2474
    Melrose Park Sears Appliance Repair
  • (708) 345-3667
    Melrose Park Sears Garage Door Repair
  • (708) 260-6742
    Mokena Sears Heating and Air Conditioning
  • (847) 457-0046
    Niles Sears Appliance Repair
  • (224) 470-1296
    Niles Sears Window Replacement
  • (708) 831-2344
    Norridge Sears Appliance Repair
  • (800) 252-1698
    Replacement Parts

Legal:

  • (888) 527-6415
    Privacy Inquiries

Sears Home Services Emails:

Legal
DMCA Inquiries, Privacy Inquiries
webmaster@customerservice.sears.com
support@searshomeservices.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 469-4663
Warranty
Total calls: 593 Issues resolved: 17 Last call: Mar 18, 2024

How Do I Contact Sears Customer Service Directly?

When it comes to contacting Sears customer service directly, you have a couple of options. Firstly, you can reach out to them via email at support@searshomeservices.com. This allows you to send your inquiries or concerns electronically. Alternatively, you can visit the official Sears website and navigate to their “Contact Us” page. There, you will find various contact options based on the nature of your request.

Whether you need assistance with home improvement services, have questions about your bill, or require support with parts replacement or installation services, Sears provides specific phone numbers for each category. By choosing the appropriate number, you can directly connect with Sears customer service team to address your specific needs.

What Are Sears Customer Service Number Working Hours?

Sears customer service operates from Monday to Friday, with working hours from 8 AM to 8 PM ET. This timeframe allows customers to conveniently contact Sears’ dedicated customer support team for assistance, inquiries, or any kind of support they may need. Whether you require help with product information, order management, or addressing other concerns, Sears is committed to providing timely and reliable customer service during their specified working hours.

What's the Phone Number To Sears Customer Service?

The phone number for Sears customer service is 1-800-479-5899 - this toll-free number provides direct access to the Sears’ customer support team. Another option is to call their 1-800-469-4663 phone number specifically for their Repairs department. The customer service hours for both numbers are Monday through Friday, from 8 AM to 8 PM EST. By contacting these numbers, you can connect with Sears customer service and receive assistance with your inquiries, concerns, or requests.

PissedConsumer Club

Contact Information

Sears Home Services Website:

Sears Home Services Help Center:

Corporate Office Address:

Transform SR Brands, LLC
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States

Sears Home Services Customer Service Reviews

1.1 / 5
Bad
Guest-5678992
Lack of Refund following failed repair

We had a technician call and paid $496.92 on 17 Jan 2024, the technician ordered parts and retuned 2 weeks later, he was unable to repair the washing machine and we had a refund of $346.66 owed to us. Today is 3/5/2024 and following a fourth call to Sears I am yet again promised that we will receive the refund, this is a totally unacceptable situation and very very poor customer service.
Service date: 1/29/2024
Brand & Product: WHIRLPOOL FRONT LOAD WASHER
Service Order Number:4163****
Service Unit Number: 0008228

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Guest-5627435
No one has contacted me regarding my appointment for today
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

There is never an option to speak to a "live" person unless you're ordering service. The customer service is deplorable

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Rick K Isb
Poor Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I called customer service on 10/10/2023. My purpose was to find out about m warranty for a Kenmore Elite which has a blown compressor.

Once I found out that it is covered, I could not order the part to be installed. Instead, I was informed that I had to schedule a technician to tell me that is the problem and then have the parts ordered. The appointment is scheduled for 10/24 which is in 14 days. We do not have a working refrigerator and this is unacceptable.

I was also informed that it would take another 3 weeks for a reschedule and parts to be installed.

All the people that answer the phone are to schedule appointments and not listen to the customers. Poor, poor, poor job!

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Guest-5159403
My gift card has negative balance
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Terrible terrible called over 15 numbers and still was not able to talk to anyone!!! Terrible I will never buy anything from them again!!!

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How Good is Sears Home Services's Customer Service?

Elaine S Sig
Elaine S Sig
Feels Disappointed | Mar 12, 2024

Can’t speak to a live person. You scheduled my appointments and no one showed up. I’ve been given the runaround for three days so far with no communication.

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Delma Zii
Delma Zii
Feels Disappointed | Jan 15, 2024

Had to text. I can never talk to some directly. No matter what number I dial

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Jeslynn Ysk
Jeslynn Ysk
Feels Disappointed | Jan 04, 2024

I can rage or human voice I don’t know if I’m scheduled for today for January 10 this is an emergency refrigerator repair. I need the person today.

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Fanchon Aoi
Fanchon Aoi
Feels Disappointed | Dec 26, 2023

First they delivered my package bound for california to some house in kentucky (no idea how you make that big of a mistake). Then, in an online robot chat, they say we'll send you a new one, high priority since I had already been waiting for this package for over 2 weeks and christmas was in 8 days. Next thing I know, I've got an email about a refund. Don't want a refund, I want the present ordered for my husband! So I go to the online robot chat again and am told it was fed ex who got the address "mixed up" (how do you mix up CA and KY?!!! Very unprofessional to try to skirt the blame onto another company also) and that I've been refunded so I could quickly reorder my order! I was never told I needed to reorder! Then they tell me, oh but the product you ordered is out of stock!!!!! That's OK I wasn't about to order anything from them again and absolutely never will. New appliances, anything I buy in my lifetime isn't coming from sears. Very disappointed.

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Decker Pce
Decker Pce
Feels Disappointed | Nov 17, 2023

Mt washer has not been repaired in 5 weeks. Different technician every time with a Different diagnosis. Appt yesterday sais I sisnt need to be here.. the washer is in a building out back, showed up and I wasn't here and left. Still no washer working. Been calling since 3pm yesterday and cant get a human on the phone. YES IM PISSED

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Shoua Bci
Shoua Bci
Feels Disappointed | Oct 13, 2023

Not happy

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Summary of Sears Home Services Customer Service Calls

783 TOTAL
CALLS
08:49 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sears Home Services?

Request for Information Question:

  • “My appointment was canceled”
  • “No one has contacted me regarding my appointment for today”
  • “Trying to reschedule an appointment.”

Product/ Service Question:

  • “Washer warranty”
  • “Need work on my microwave oven”
  • “I would like to buy a Sears water heater”

Staff Question:

  • “Service tech no show”
  • “Serviceman issues”
  • “Emergency service ! Heater. My husband has a medical condition”

Payments and Charges Question:

  • “Fraud”
  • “A home coverage pro and they charge me for the service today”
  • “Billing”

Shipping and Delivery Question:

  • “My part was delivered today and I got a phone call yesterday from a&e and they said they had an available opening for today for the repair.”
  • “Wrong part sent for my air filter Cover”
  • “Sears was supposed to send check for water heater been a month and never received it”

Activation/ Cancellation Question:

  • “Trying to uncancel an accidently scheduled apt”
  • “Cancel services for both homes today.”
  • “Very upset about cancellations”

Return/ Replace Question:

  • “Return and item”
  • Sears protection offline team refuses to resolve a replacement of refrigerator under warranty
  • “Findings out above my replacement refrigerator”

Refund Question:

  • “Refund”
  • “Refund for a service repair.”
  • “Sears is supposed to refund me $599 for my hot water heater that I had replaced. They wouldn't replace it and they couldn't fix it. I have been waiting since January 9 cannot get through to anyone if I do no one has any answers.”

Cards Question:

  • “My gift card has negative balance”
  • “I can't find My sister's card I wanna talk to somebody over the phone”
  • “Credit card”

Employment Question:

  • “Job”
  • “Paycheck”

Account Question:

  • “Balance due for services”
  • “Password reset”

Website/ Application Question:

  • “Cannot place order online”

Other Question:

  • “I have been waiting for a technician, since 1:00 and was told he was 5 stops away”
  • “Repairman did not show”
  • “Need email resent for appt tomorrow.”

About

Related Companies

Sears, Kmart, Sears Parts Direct, Sears Auto Center, Kenmore

Summary

Sears Home Services is a household service company which provides a wide range of services and operates 24/7 online support. The services of the company are presented by such categories as Repair, Maintenance and Tune-Ups, Installation and Assembly, Cleaning as well as Home Improvement. Sears Home Services deals with electronics, appliances, fitness equipment, as well as heating, cooling and ventilation devices. The cleaning services of Sears Home Services include Air Duct, Carpet, Dryer Vent, Indoor Air-Quality, Upholstery and Mattress, etc. Among Home Improvement options, there are Door Replacement, Flooring Installation, Garage Doors, Heating and Cooling Systems, Kitchen Remodeling, and Roofing Installation, etc.

Sears Home Services reviews and complaints

Sears Home Services is ranked 142 out of 550 in Household Services category

Area Served

USA

Payment Methods

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