Sears Home Services Complaints and Reviews

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  • Customers like
    • Awful3
    • How sear was 10 yrs ago2
    • Sales people were nice2
  • Customers don't like
    • Inability to repair16
    • Poor customer service13
    • No one with athority10

  • 23 hours ago
  • Repairs
  • Furnace And Air Conditioner
  • 4
  • REVIEW RATING 4/5

The service is horrible on the phone for 3 hours with no resolve kept getting passed on. I hate this so called warranty, that isn't worth a ***! Missleading stamments from sales people to Get to buy. It is the old bait and switch. These people need to be stopped. How is it that they can do whatever they want and get away with it by using " fine print". I have all the info to back me... Read more

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  • Aug 21
  • Repairs
  • Watertown, New York
  • Sony 46-Inch Tv
  • 12
  • REVIEW RATING 4/5

We have all of our appliances covered by your master agreement, the television was checked over and the tech broke the housing for the lamp so Sears gave us some money toward another one. We picked one out and the run around began. First they call and tell me they don't have a person to deliver or set up our television. Second we find out the tech broke ours. Third we had to pay someone to set up... Read more

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  • Aug 19
  • Repairs
  • Richmond, Virginia
  • Kenmore 79571023011 Refrigerator Repair
  • 21
  • REVIEW RATING 4/5

We have purchased all of our appliances at Sears for 20 years. Our 4 year old Kenmore refrigerator died, and we call for service. 3 weeks later the repair man shows up and promptly says I cannot look at your refrigerator because it is not plugged in. It has to be running for 24 to 48 hrs before I can look at it. Our next available appointment is in 4 weeks and 3 days. Really? When I called... Read more

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  • Aug 17
  • Other
  • Little Rock, Arkansas
  • 12
  • REVIEW RATING 4/5

Had a washing machine problem. They couldn't get anybody to fix for 3 weeks. told me I could have it fixed and have repairman call them and fax the bii. They wouldn't pay him, I had to. Had an air conditioner go out. Same thing 2 weeks. Told me the same thing. Repair service called them 3 times and was put on terminal hold. Again I had to pay. As I'm typing this I am on the phone trying to cancel... Read more

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  • Aug 16
  • Repairs
  • Los Angeles, California
  • Repair Center
  • 21
  • REVIEW RATING 4/5

My refrigerator was leaking water when I used the outside water and ice in door. Called Sears Repair service, Aug 2, repair service came out on Aug 6, repaired the plastic hose inside unit, said coils were dirty will clean coils. After he left NOTHING WORKED, Freezer and Refrigerator temperature kept getting higher and higher, even after 5 hrs temp was 48 and 62. Called repair service to... Read more

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  • Aug 15
  • Other
  • Panama City Beach, Florida
  • He Washer
  • 7
  • REVIEW RATING 4/5

AWFUL, do NOT waste your time, or money, with these guys. They are pretty much useless if their little machine doesn't tell them what needs to be done, and Heaven forbid the machine is wrong, they have zero clue what to do in that matter. Also don't expect anything to be repaired in any less than two weeks, IF their machine tells them the correct problem, if it doesn't, you'll end up like me,... Read more

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  • Aug 14
  • Transportation and Delivery
  • Charles Town, West Virginia
  • Stainless Kitchen Appliances
  • 8
  • REVIEW RATING 4/5

I MADE SURE THAT I ORDERED ALL NECESSARY PARTS FOR FOR INSTALLATION. I HAVE HAD TO BUY ICE FOR OVER 2 WEEKS DAILY. THEY DELIVER AND ARE IN A BIG HURRY. THEY PLUG IT IN AND SAY THAT THEY CAN'T HOOK UP THE WATER SUPPLY, AND JUST SAID "CALL A PLUMBER." I NEEDED WATER SO I CALLED A PLUMBER- MORE MONEY. THE PLUMBER SAID THAT THE DELIVERY PEOPLE WERE IDIOTS. NO NEW PARTS WERE NEEDED. IT JUST HAD TO BE... Read more

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  • Aug 13
  • Customer Service
  • Richmond, Virginia
  • Sears Home Warranty Plan
  • 6
  • REVIEW RATING 4/5

Sears Home Services is a fraudulent waste of money and time! Our refrigerator died 18 July and I started calling Sears Home Warranty (SHW) for service. Long story short, Sears Home Services could not find a local technician to come out to examine the fridge; after suffering HOURS on hold and countless disconnections, I have received contradictory information from Sears Home Services... Read more

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  • Aug 11
  • Repairs
  • Pittsburgh, Pennsylvania
  • Kitchenaid Dishwasher
  • 15
  • REVIEW RATING 4/5

Bought a Kitchen Aid dishwasher and 3 year extended service policy. Had issue under manufacturer warranty and sears was here in 2 days. Manufacturers warranty expired 5 weeks ago, so now on service policy. Dishwasher not working. No control buttons at all, but the drain pump is running continuously. Called for service and told 10 days until available appointment. Admit, I got upset and told guy... Read more

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  • Aug 11
  • Cleaning Services
  • Colorado Springs, Colorado
  • Sears Air Duct Cleaning Services
  • 45
  • REVIEW RATING 5/5
Sears Home Services - Review about Sears Air Duct Cleaning Services from Colorado Springs, Colorado
1 of 5

Sears verbally promised to use AGITATION to loosen dirt and deposits in my ducts, but did not and did such a poor job with my duct cleaning that they were out of my home in 35 minutes. They wanted to come back, but I declined since they then said that they have no ability to use agitation to clean my ducts. I've gone back and forth with their representative, Rhonda Harris, for a refund, but to... Read more

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