Sears Home Services Complaints and Reviews

1.8
  • Technician fixed problem expeditiously1 votes
  • Sales1 votes
  • Sales process1 votes
  • Service not performed3 votes
  • Service call process2 votes
  • Home delivery2 votes
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  • Mar 14
  • Repairs
  • Roseville, California
  • Staff
  • 2
  • 2
  • 175
  • REVIEW RATING 5/5

One of Sears repair trucks (license 57472B1) was parked blocking part of my driveway when I got home (Sacramento CA) on 3/14/2015 at approx. 4:30 PM. No driver was in it. I had to drive up the street and turn around to get into my garage because of his van. When the driver came out I told him to move his van because he was blocking my driveway. He said he was only blocking a few feet of it. I... Read more

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  • Mar 13
  • Repairs
  • Boston, Massachusetts
  • Dishwasher Repair
  • 5
  • REVIEW RATING 4/5

I scheduled an appointment 3-6 for dishwasher service appointment with Sears. IV received Multiple calls from repair person saying he would be late. Ultimately a no show. I had left work myself at 1:00 in the afternoon to wait for this guy. No satisfaction from offshore customer service staff. The 800# leads one to a customer service *** talking to oppressed offshore workers with scant... Read more

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  • Mar 10
  • Repairs
  • Roberta, Georgia
  • Treadmill Repair
  • 3
  • REVIEW RATING 3/5

Had treadmill for 18 years. Motor and several parts were replaced in the past 5 months. Tech spoke to customer solutions and said it may be a weight issue. This is far from the truth. My wife uses it and it does the same thing. According to customer solutions, the tech said when he got on it he did not have the same problem. Waiting to here from the Tech manager about the issue. I requested... Read more

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  • Mar 06
  • Household Services
  • Milwaukee, Wisconsin
  • Air Duct Cleaning
  • 9
  • REVIEW RATING 4/5

Below is an email I sent to several departments in Sears. I did get a call back and explained the issue and said that I would be given a $100 gift card. I accepted the gesture and got airduct cleaning done somewhere else. I never received the gift card. Sears is a very dishonest company to deal with and the customer service by their contracted companies is horrible. I have tried every avenue... Read more

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  • Feb 24
  • Repairs
  • Macomb, Michigan
  • Gas Dryer Repair
  • 21
  • REVIEW RATING 4/5

On Sunday around 4:00pm I call the 888 number to schedule a repairman to service gas dryer. I gave all the information and set up a time for Tuesday between 12:00 and 4:00. After no one showed up. I call again. The representative said they see my info but no appointment was scheduled. I asked them to review there tapes ( since they say the line is recorded) to prove I scheduled an appointment. I... Read more

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  • Feb 23
  • Repairs
  • Pittsburgh, Pennsylvania
  • Dishwasher Repair
  • 11
  • REVIEW RATING 3/5

A 20 yr customer & when i have an issue with my dishwasher it's taking 2 months to get a repairman. They lie telling me they are short handed or they don't work after 3. The reps will not transfer to a supervisor unless you yell & you are put on hold for at least 5 minutes then to tells you the supervisor is busy & call you back in about 2 hours. When a repairman finally showed up he... Read more

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  • Feb 03
  • Cleaning Services
  • Columbia, Maryland
  • Air Duct Cleaning
  • 46
  • REVIEW RATING 5/5

My email to shc@customerservice.sears.com To Whom it May Concern: I have resorted writing this email in the hope that I will actually receive some real customer service after what I can only describe as the worst experience I have ever had with a services provider. On Monday, January 26th, I had an appointment with a Sears technician because my clothes dryer was not drying clothes properly... Read more

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  • Feb 02
  • Installers
  • Atlanta, Georgia
  • Maytag Dryer
  • 15
  • REVIEW RATING 3/5

Before purchasing a new clothes dryer from Sears, I called the home delivery department and specifically asked if I could choose between an Am or Pm delivery window, and was told by the rep that I could do so. I then went to Sears at Northpoint Mall in Alpharetta, Ga. where I purchased a new Maytag dryer and was told that it would be delivered on Monday after 4pm. On Sunday night, I got a call... Read more

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  • Jan 16
  • Repairs
  • Greenwood, Indiana
  • Water Softener Installation
  • 28
  • REVIEW RATING 4/5

The third party installer did severe damages to my house. Sears and the Third Party refused to view the damages, but denied the claims. Had to replace drywall, carpet in two rooms, and pay to have a water removal company come out due to how poorly and incorrectly they installed my water softener. They refered my claim to Sedgwick, which does nothing other than get you in contact with the third... Read more

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  • Jan 10
  • Home Construction and Repair
  • White Plains, New York
  • Kitchen Remodeling
  • 23
  • REVIEW RATING 4/5

Sears Home Improvement Services remodeled my kitchen and installed tile flooring. I reached out to Sears about a year after installation when I noticed that a tile in my kitchen had a crack in it. A technician came our and sealed it with grout. About a month later I called back because the tile continued to crack. The cracks and now chips in the tile were also occurring in various tile... Read more

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