Sears Home Services Complaints and Reviews

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  • Customers like
    • Sales people were nice2
    • Awful2
    • Zero turn1
  • Customers don't like
    • Inability to repair15
    • Poor customer service13
    • No one with athority10

  • Jul 23
  • Repairs
  • Fort Worth, Texas
  • Air Conditioner Repair Service
  • 9
  • REVIEW RATING 4/5

I got totally ripped off . the technician tried to sell me a warranty plan and when I declined he overcharged me . I hope he learned not to do that as he had to buy back my ac panel that the garbage man accidently took up from the curb where placed . It should not have been so far removed from my back yard and the work site . I will not do any business with Sears again . there is no way it... Read more

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  • Jul 22
  • Repairs
  • Wolf Trap, Virginia
  • Sears Home Services Washer Repair Services
  • 9
  • REVIEW RATING 4/5

I paid $79 for repair estimate of $629 for a washing machine which cost only $500. It seems unbelievable but this happened. He was very about payment of $79 rather than try to find out what is the problem with washing machine. The sears repair service is a scam and they are only interested in collecting easy $79 for a few minutes of their time. I never use them again and strongly recommend nobody... Read more

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  • Jul 22
  • Installers
  • Elgin, Texas
  • Sears Home Services Siding Installation
  • 7
  • REVIEW RATING 3/5

I was overcharged for install very little amount of shoddy workmanship on vinyl siding. They did not replace the rotten wood nor spray for termites like most companies. I had only the gable ends and one lean to wall done and I was charged $12,000. This is price gouging to the max. I said no that it was too much but the salesman told me that vinyl siding was expensive and he said I could buy... Read more

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  • Jul 21
  • Repairs
  • Missouri City, Texas
  • Sears Refrigerator Repair
  • 17
  • REVIEW RATING 4/5

Needed repair for refrigerator. Never came. I think it was because I asked not to have a certain tech come to my house ever again. That tech called my house and wanted to know why and preceded to argue with me on phone. I asked that someone else come and hung up. I called Sears and told them what happened. Was told someone else was coming. No one ever came. Then when I called I was told my house... Read more

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  • Jul 21
  • Repairs
  • Chicopee, Massachusetts
  • Sears Garage Door Opener Repair
  • 6
  • REVIEW RATING 4/5

My 92 year old father in law was charged $300. for repairs to a $200. opener. What was this repairman thinking. He also tried to talk him into putting in a new door. In my opinion this is preying on the elderly. A new opener could have been put in at a local Garage Door Company cheaper. I know because I just did from "Overhead Door Company". Shame on you Sears and your workers. Never again will... Read more

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  • Jul 20
  • Repairs
  • Leonia, New Jersey
  • Sears Kitchen Remodeling Services
  • 1
  • 1
  • 32
  • REVIEW RATING 5/5
Sears Home Services - Review about Sears Kitchen Remodeling Services from Leonia, New Jersey
1 of 2

Sears kitchen remodeling misrepresented the quality of the work thei (sub!!) contractors would do, and work wasn't completed. Numerous calls were shuffled and I was laughed off the phone by rude indifferent call center people! I became chronically ill and had to give up the fight for fair treatment... Could not USE my kitchen due to falling undercounter sink; collapsing cabinets: wrong... Read more

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  • Jul 20
  • Repairs
  • Bowie, Maryland
  • Sears Home Services Washer Repair
  • 18
  • REVIEW RATING 4/5

I called Sears for a tech to come as my washer was leaking and was told it would be $79 for the diagnosis. Then I would be given an estimate for repairs which I could accept or not. The tech said there is nothing wrong with your washer but it is backing up and the pipes behind are overflowing and I need a plumber. He said I needed to pay $133. I refused. He called customer service and I... Read more

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Have had them out three times to fix my washer, called last week to have them out yet again (will never buy anything from ears again!) The were to come out today and never showed, no phone call, etc. Have been on the phone with them for 40 minutes and can get no anwers!! Add comment

  • Jul 14
  • Repairs
  • Bentleyville, Pennsylvania
  • Sears Appliance Repair
  • 9
  • REVIEW RATING 4/5

Worst grills ever. We purchased a 4 burner grill a few months ago & it sucks. It starts on fire. I called sears they sent a tech out. The tech informed me that there was nothing wrong with the grill. He went on to tell me if we use it often to take it apart & clean it weekly. I informed him i didn't feel i should have to scrub the deflector shields & the entire surface under the... Read more

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  • Jul 14
  • Repairs
  • Swannanoa, North Carolina
  • Sears Appliance Installation Services
  • 17
  • REVIEW RATING 4/5

OMG, I cannot believe the level of total incompetentcy, ineptness, and absolute un-caring. I am just trying to arrange service calls to have my Kenmore washer & dryer secured for a move, and re-installed in my new home. You would think I was trying to secure world peace. Whether in store, by phone, or on the internet, it is useless. The last Sears "rep" just now told me that Sears will... Read more

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