Sears Home Services Complaints and Reviews

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  • Customers like
    • Sales people were nice2
    • Appliandce repairs1
    • Warranty1
  • Customers don't like
    • Inability to repair15
    • Poor customer service12
    • No one with athority10

  • 2 days ago
  • Cleaning Services
  • Leesburg, Virginia
  • Carpet Cleaning Services
  • 4
  • REVIEW RATING 4/5

I made an appointment to have my carpets cleaned. I called spoke to someone and confirmed. The day of the appointment I got a call saying you never confirmed so we wont be sending anyone. I called back spoke to someone who said she did see I called and confirmed but the system has been giving trouble sorry now you need to reschedule. I took the day off and now I need to reschedule? I am so upset... Read more

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  • Jul 01
  • Repairs
  • Coatesville, Pennsylvania
  • Refrigerator
  • 8
  • REVIEW RATING 4/5

The first technician came on 5/22/15 to repair my refrigerator. He asked if he could have a towel and a bowl or bucket. (why didn't he have his own equipment). He told me he defrosted everything and it would work in 24 hours. On 6/12 I called Sears back for the same issue. I was told I needed a mother board. I ordered the part and called to see if they could come the day after it arrived. ... Read more

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  • Jul 01
  • Repairs
  • Webster, Massachusetts
  • Craftsman Lawn Tractor
  • 8
  • REVIEW RATING 4/5

i called the sears home repair and told them that my craftsman tractor does not start. The lady on phone said the best option for me is to pay $139 which will include all possible labor and also included a oil change, new spark plug, new filters, new blade. She said if I needed any other parts then I have to pay separately for the parts, the labor is all included in $139.00. She said the normal... Read more

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  • Jun 30
  • Plumbing
  • Springfield, Massachusetts
  • Power Miser Hot Water Heater
  • 14
  • REVIEW RATING 4/5

My hot water tank went, I called Sears 6/2015 I was told it was still under warranty till 2017 but we need to send technician. Technician comes out and says it is not covered under warranty. I call Sears hand phone to technician and Sears confirms it is still under warranty we get cutoff. I call again on hold technician refuses to wait and leaves. Call back again get supervisor she agrees... Read more

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  • Jun 28
  • Repairs
  • Marysville, Washington
  • Kenmore Elite Oasis Top-Load Washing Machine
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

I had scheduled an appointment to have a new baring put in my washer. Was so happy that I finally could do some laundry after waiting for over a week. Repair was done but when I went to do laundry this morning water was pouring out of the washer. Called Sears and the soonest they can get here is on July 9th. So that means again I cannot do my laundry. After paying over $337 you would think... Read more

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  • Jun 27
  • Repairs
  • Orlando, Florida
  • Dishwasher
  • 8
  • REVIEW RATING 3/5

Horrible response to dishwasher under warranty. Took 3 weeks for part to be ordered. Tec came to install states an additional part is needed. We will call you in a few days! Really ! Now a month no dishwasher high end appliance less than yr old. I took the chance Sears could still be the company they built. Well still no dishwasher unless you count me. If this is how you do business your... Read more

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  • Jun 26
  • Repairs
  • Reynoldsburg, Ohio
  • Well Pump Repair
  • 8
  • REVIEW RATING 4/5

we have a well pump our only source of water for the house and it is covered with a repair protection agreement since august 2010...shortly after purchasing agreement well pump went out and sears came out and replaced it...on wednesday june 24 ,2015 the pump was leaking water so a tech came out and ordered 3 parts and said when parts come in call us and we will come out and fix it....on friday i... Read more

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  • Jun 23
  • Repairs
  • San Leon, Texas
  • Lawn Tractor
  • 14
  • REVIEW RATING 4/5

I bought a 48 inch 24 hp lawn tractor and my nightmare began. The manager insisted that it had no issues and of course there is a problem. I made my appt. with service which was a month after I bought it. Then they didn't show up no call no nothing. After 38 mins. On the phone I was told his shift is over. After another 30 mins. I hung up. I called the manager and pretty much was informed that... Read more

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  • Jun 23
  • Repairs
  • Meridian, Idaho
  • Washer Repair
  • 10
  • REVIEW RATING 3/5

I have had a repairman out going on three times now (three weeks) without a washer going on three different parts ordered and other parts purchased and still not able to figure out what the problem is. Sears doesn't train their people properly nor do they allow enough time to diagnose the problem. Mostly because they have another appt. they have to get to. I have gone into the local Sears... Read more

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  • Jun 22
  • Repairs
  • Edmond, Oklahoma
  • Wall Oven
  • 8
  • REVIEW RATING 3/5

I called Sears service department to come out and fix my wall oven, which I told them it is old. They said they can repair it. It just needed new heating elements. So that sounded good. They replaced the elements, but they used the old screws and old brackets to secure the heating elements. I said shouldn't you use the new ones. Service guy says these are still good. So I trusted him. Because... Read more

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