Sears Home Services Complaints and Reviews

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  • Customers like
    • Sales people were nice2
    • Technician fixed problem expeditiously1
    • Sales1
  • Customers don't like
    • Inability to repair14
    • Poor customer service11
    • No one with athority10

  • 2 days ago
  • Repairs
  • Quincy, Illinois
  • Air Conditioner Repair
  • 14
  • REVIEW RATING 4/5

I have a window A/C unit that was purchased in 2012 along with the extended service warranty. This past weekend the A/C unit stopped working so I called on Monday 5/18/15 to get someone to look at it. They told me someone would be there that day to look at it between the hours of 8:00 am and 5:00 pm. At 4:00 pm no one had been here or called so I called the warranty number to see if someone was... Read more

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  • May 18
  • Repairs
  • East Moline, Illinois
  • Refrigerator Repair
  • 12
  • REVIEW RATING 4/5

On May 4th I had a sears tech come out to see why my fridge stopped cooling. He diagnosed that I had a bad motor that needed to be replaced. He gave me a long receipt stating what the problem was along with the parts that will be ordered and delivered to my home. My reschedule date was May 18th between 8-5pm. No one showed up and no part was delivered. When inquired what was going on customer... Read more

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  • May 18
  • Repairs
  • Multi Appliance Warranty
  • 2
  • REVIEW RATING 4/5

I called Sears Home Appliance Repair last Wednesday night and was thrilled that their customer service center takes calls 24/7. I took an appointment for the soonest slot available, which was five days away on Monday afternoon. I left open my option for payment method because I wanted to take more time to decide which service package I would purchase, which they said I could do right up until the... Read more

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  • May 18
  • Repairs
  • Dishwasher Repair
  • 15
  • REVIEW RATING 4/5

I called last week and told Sears exactly what my dishwasher's problem was and requested service....for exactly the thing they just fixed in February. They sent a technician out without the part to fix it and he had terrible hygiene. He said a part needed to be ordered and would take more than a week. I called Sears right after he left my house and requested a different technician for the... Read more

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  • May 18
  • Repairs
  • Richmond, Virginia
  • Ice Maker Repair
  • 6
  • REVIEW RATING 3/5

I scheduled a repair on line 2 weeks ago for my refrigerator ice maker between 10:00 a.m. and 2 p.m. No one ever called or showed up in that time frame. Someone finally called at 3:45 p.m. and wanted to come and look at it. I told him to cancel it because it was too late and I had something else to do. I told him I would file a complaint with Sears which I did before I wrote this. He didn't... Read more

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  • May 11
  • Repairs
  • Dundalk, Maryland
  • Couch
  • 10
  • REVIEW RATING 4/5

I bought a couch in November 2014 and the arm rest broke in May 2015. I called Sears to have it fixed under warranty, customer service transferred me to warranty department who transferred me to customer care who transferred me to home improvement repairs who hung up on me. You can't contact Simmons direct, you have to go through Sears. Over an hour on the phone and still don't know where to get... Read more

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  • May 10
  • Repairs
  • Crestview, Florida
  • Profile Washer
  • 23
  • REVIEW RATING 4/5

On April 6 2015 we had a service call concerning our GE washer, purchased from Sears. The service tech misdiagnosed the problem and gave an estimate of over $750 for the repair which I naturally refused. I had an independent service repair service come out and confirm that the problem was a broken mount on the inner basket and that it was covered 100% by warranty. He could not do the job since... Read more

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  • May 06
  • Appliances and Electronics
  • Claymont, Delaware
  • Dishwasher Installation
  • 24
  • REVIEW RATING 3/5

I bought a dishwasher from Sears at the end of April. I was told by the associate that the dishwasher would be installed for 190.00 as long as the house was up to code. I recently purchased the home and had a home inspector so knew it was up to code so continued with the purchase. A third party NHS (because apparently Sears doesn't do the installation which I didn't know) called to schedule my... Read more

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  • May 05
  • Repairs
  • Air Conditioner Repair
  • 20
  • REVIEW RATING 3/5

Went to start up our AC this spring and it only blew warm air. Had sears come out to check it out. 69.00 service call and 356.00 for a dye test and who knows how much after they find the leak. The unit was installed in July of 2012. Seems like poor tubing or something used when it was installed. But, they tell me that only the compressor is under warrantee. Companies that are struggling like... Read more

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  • May 05
  • Repairs
  • Loganville, Georgia
  • Top Load Washer
  • 24
  • REVIEW RATING 4/5

We scheduled a service for Friday and the person never showed. He showed up on Monday and stated - I can tell you what the problem is before I even look - "the part is made in Korea. Every one of these machines end up having to be fixed". He then told us that "I will order the part and if you are lucky, it will come in next week, and if you are really lucky I will be here a few days later to... Read more

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