Sears Home Services Complaints and Reviews

1.5
  • Sales people were nice2 votes
  • Repairman1 votes
  • Technician fixed problem expeditiously1 votes
  • Inability to repair14 votes
  • No one with athority10 votes
  • Customer escalation department10 votes
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  • 18 hours ago
  • Repairs
  • Tampa, Florida
  • Lg Refrigerator
  • 1

LG French Door refrigerator with bottom freezer purchased 2011, nothing is working, refrigerator still under warranty, still had to purchase extended warranty, repair guy have been to my home Twice, I was told that a repairman can not come back out until the parts arrive, I will be with a refrigerator for a week, I had to throw away $500 worth of food after coming out of my pocket $300 for this... Read more

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  • 2 days ago
  • Repairs
  • Ellicott City, Maryland
  • Air Duct Cleaning
  • 4

I used Sears air duct cleaning service for my house, based on my experience , I say NEVER call these guys. Most of the Technicians have no interest or dedication toward work they do. Quality of service is very bad and they are not at all punctual. Be careful, they will try to sell u filter or deodorant or something...which is over priced. Also, as said earlier, they will not show you the before... Read more

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  • 2 days ago
  • Repairs
  • Chattanooga, Tennessee
  • Mower
  • 1
  • 1
  • 6

My garden tractor's frame split in 2 places 6 months before the warranty expired. Sears replaced the mower, but also stated that I could keep my old mower. I then receive a call from another manager stating that the mower had to be returned and evaluated for the cause of the unrepairable failure. I asked another rep about the mower and she stated that it would be put in the order to NOT haul... Read more

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  • Apr 20
  • Repairs
  • Tuckahoe, New York
  • Whirlpool Refrigerator
  • 23
  • REVIEW RATING 4/5

This is my NIGHTMARE of an experience with the Sears Repair Department! I have a 4 year old Whirlpool Refrigerator/Freezer which I purchased at Sears that stopped working. I called Sears and scheduled an appointment for Sat April 4, 2015 b/t 8am - 12pm. § April 4, 2015: Sears repair - Came on time, could not repair. Prior to arrival, the repair technician called and a left me a message, I... Read more

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I recently had my carpets cleaned by sears. The crew told me they are unable to remove certain stains. They never even made a attempt to pre treat the stains. After the rugs dryed they were stiff as if soap was left behind. I called and complained and was told it could take up to 48 hours for someone to get back to me well 4 days went by and still waiting Signed pissed off Add comment

  • Apr 14
  • Repairs
  • Washington, District Of Columbia
  • Washing Machine
  • 10
  • REVIEW RATING 3/5

I scheduled for Sears to replace a water valve in a washing machine. I scheduled on a Friday for the following Wednesday. I called the day before to confirm. Sears changed the date to the following week, during a different time window. I never received a call from Sears about the time and date change. I was promised a certain day and time and promised that a technician would arrive with a... Read more

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They delivered a washer "installed" it, and in the process broke a pipe. Called "customer service" and got the phone run around for the last 5 hour. I had to shut off the water running to the laundry room so it wouldn't flood.....worst customer support/service I have ever experienced Add comment

The technician never showed, called 3 times to get the run around and got hung up on 3 times. I will never use these people again or recommend their services. Add comment

  • Mar 31
  • Repairs
  • Charlotte, North Carolina
  • Refrigerator
  • 23
  • REVIEW RATING 4/5

What a joke. You think Sears would be more concerned about customer service, but I guess it is all about the $. Our appt for today was canceled by Sears in error & they tell me there is nothing they can do and we will need to listen to this horrendous noise for one MORE week before it can be fixed. Their error, but they are not stepping up to the plate. New refrigerator still under warranty.... Read more

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  • Mar 30
  • Repairs
  • Bayonne, New Jersey
  • Washer Repair
  • 26
  • REVIEW RATING 4/5

My washer is leaking water from the front. I call Sears and had an appointing for 3/26/2015 between 3-6 p.m. I took the day off to wait for this technician, at 6 p.m no one turn up, i call Sears and they told me that they will have the technician call me, he call me at 6:25 p.m to tell me that he CANNOT make it today because he is busy working on something and its giving him a lot of problem an i... Read more

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