Sears Home Services Complaints and Reviews

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Sears Home Services
Main address: 3333 Beverly Rd B6-258b 60179-0001 Hoffman Estates IL
1-800-424-2047, (847) 645-4003,
  • 60 complaints
  • $100K claimed losses
  • $1.7K average
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  • 1 hour ago
  • Plumbing
  • Sears

I purchased a very expensive dishwasher from and the night before the installation I received a phone call from the people they contracted the installation to who informed me there would be an additional $60.00 charge that I must pay directly to them because "Sears does this all the time and doesn't charge enough". The fees were explained to me as "permit and license fees". Now whether... Read more

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  • Aug 12
  • Repairs
  • Portland, Oregon
  • Kitchen Aid Refrigerator
  • 1
  • 7

On July 1, Sears Home Services came to look at my built-in Kitchen Aid refrigerator (model #KSSS42QMB01) that wasn't quite cold enough. The freezer worked but the refrigerator side wasn't. The repair guy said it was due to ice buildup in the freezer and that was due to a faulty control board. He removed the control board and shipped it off for repair. 6 weeks later and I finally learned from... Read more

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  • Jul 17
  • Appliances and Electronics
  • Undelivered Water Heater
  • 5

On June 23rd we ordered a hot water heater from Sears. We paid for the unit, all parts, permits, and installation. They took our money but never bothered to ship the unit. Today is July 17 and we still have no water heater. It was supposed to be installed on July 3 but the unit was never shipped by Sears. With repeated calls to Sears customer service where we were placed on hold for 15 minutes... Read more

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  • Jul 08
  • Household Services
  • Parkton, Maryland
  • Air Condition Repairs
  • 8

The technician charged $250.00 for less than 1/2 pound of freon. Other contractors charge $90 for one pound. I called Sears member services three times. I was on hold at least 15 minutes each tome to speak to a supervisor, but my calls were disconnected I sent an email the their office requesting an explanation, so far no response. The technician was supposed to give me an estimate before... Read more

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  • Jun 18
  • Repairs
  • Minneapolis, Minnesota
  • Home Improvement
  • 15

WARNING: Do not contract with SEARS Home Services, under any circumstances! They are an unreliable third party contractor, who hide behind an American Iconic name that once stood for something. 
 I contracted with SEARS Home Services Minneapolis Office, on Nov 4, 2013 to get a new roof and siding on my South Minneapolis home, at which point I put down $5975 (30%) towards the $18,000. work to be... Read more

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  • Jun 17
  • Appliances and Electronics
  • Heating System
  • 7

Do not get a Heating Unit from Sears- It was the worst service. The contractor installed the system it flooded my basement after installing it. The system was running continuously and I called the company and the contract to come fix- it took them several phone calls- 10 calls to be exact and I mentioned that to them. They mentioned that it was the way i set up the system and maybe my heat was... Read more

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  • Jun 13
  • Installers
  • Stainless Kitchen Appliances
  • 12

I had my kitchen redone 3 mos. ago and no problem-I had a central A/C unit done with great satisfaction 2 years ago, but when I purchased 4 large appliance package it has been a disaster. 1. delivery did not install the refrigerater because they said it wouldn't fit, I asked them to try and they wouldn't claiming it could be damaged, thus sent back tyo warehouse. 2. They were scheduled to hook... Read more

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  • May 08
  • Installers
  • Denver, Colorado
  • Washer Installation
  • 13

The SEARS installation team could not unscrew the old hose from the faucet so they took the old washer and just left the washer and muddy foot prints all over the floor and told us to call a plumber. Adding salt to the wound, the installer philosophically told us "It happens". My question was if it happens often enough, why is the installation team not geared for the possibility? We called Sears... Read more

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  • Apr 08
  • Repairs
  • Repair Service
  • 13

I have a warranty protection plan on my husqvarna zero turn riding mower and called sears for repair on march 27th was advised didn't have a date available for repair but would receive call back . I never did so called again on april 2nd and received the same run around again this time talking to Andy Williams and his manager.. promised again to get a call back but never did. Today I called and... Read more

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  • Mar 28
  • Building Services
  • Roofing Job
  • 1
  • 14

I called Sears Home Service out for and estimate on replacing the main roof. This was around the 1st of January. The saleman promised everything top notch service and support. Going though the sale I had mentioned something to the salesman and he had acted like I had 3 heads and a hump back. No they wouldn't attempt a job like this untill the weather warmed up to about 40 to 50 degrees I didn't... Read more

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