Sears Home Services Complaints and Reviews

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Sears Home Services
Main address: 3333 Beverly Rd B6-258b 60179-0001 Hoffman Estates IL
1-800-424-2047, (847) 645-4003,
  • 72 complaints
  • $110K claimed losses
  • $1.5K average
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  • Nov 11
  • Repairs
  • Wichita, Kansas
  • Garage Door Opener
  • 10

Scheduled repair/ replace for garage door opener with Sears. The day they were to come out I called to get estimated time. The 800# told me someone called and cancelled. I did not make the cancellation. They had remainder of the day to sent tech. Even after telling them it was not me that cancelled the repair they said I could not be schedule that day. After several attempts and telling numinous... Read more

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  • Oct 24
  • Repairs
  • Countertop Installation
  • 22

I had Sears install a new countertop in my kitchen. When I complained of poor quality and workmanship, they sent out a Project Coordinator ( Timothy O'Callaghan ). He took pictures, and agreed with me on all issues that I had. He told me that he would take care of all my problems. What he actually done was sent out the same person who worked on my kitchen in the first place. That person informed... Read more

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  • Oct 20
  • Repairs
  • Microwave Repair
  • 17

In early September I called Sears to ask for service as our microwave was not working and I also told them I needed to have the ice maker looked at on the fridge. The service could not be scheduled for two weeks. When that day came TWO separate repairmen showed up at the exact same time to look at my appliances - and they EACH charged me a service call. Then we decided not to fix the microwave... Read more

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  • Oct 07
  • Repairs
  • Dallas, Texas
  • Repair Appointment
  • 9

I called and was put on an emergency list. Sears customer service called me and said they were able to work me in on Tuesday between 1-5. Took the day off on Tuesday. I called to see if they could give me a smaller window time frame. I was then told that the systems were down so I was no longer on their schedule. If I had not called they would not have come or contacted me! What a complete... Read more

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  • Oct 06
  • Repairs
  • Palmdale, California
  • Samsung Refrierator
  • 12

We purchased various appliances from Sears in June. As soon as they installed the refrigerator we notified them that it was not working properly. It took a couple of weeks for our first appt to happen. They noted that they needed a part and said they would come back. Long story made short it is now October and they have been rescheduling our appointment due to no shows and no sign of them fixing... Read more

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  • Sep 29
  • Repairs
  • Cary, North Carolina
  • Replacement Services
  • 13

The comedy continues....... I called craftsman as instructed from Sears parts in my quest to get a replacment for the 41A6317 Smart Control Panel, the craftsman rep said I could pay $96.00 for a tech to come to my home to take care of it. I read the Rep the warrantee from page 41 of the manual "from the 91st day to 3 year from the date of purchase, replacement parts for any defective parts on... Read more

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  • Sep 26
  • Repairs
  • Saint George, Utah
  • Treadmill Repair
  • 20

Technician came to repair our Proform XP 500 and found that the motor was bad and it had a 25 yr warranty. Sears warranty department told him to tell us that we have to get the motor directly from the manufacturer. When we called the manufacturer they told us that Sears should replace it and confirmed that it is under warranty. Now, Sears is refusing to replace it and we are getting the... Read more

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  • Sep 23
  • Repairs
  • Minneapolis, Minnesota
  • Dishwasher Fix
  • 15

Called Sears to fix the dishwasher the latch would not lock into place. The tech came over after paid $75 for a service call. He came over said would cost $125.00 with parts. We said forget it. $125.00 to fix the latch was not worth it on a $400.00 dishwasher. So tech gave us $50. Dollar gift certificate for money off a new one. My husband came home and was just pissed paid $75.00 for BS. ... Read more

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  • Sep 08
  • Home Construction and Repair
  • Hemet, California
  • Air Condition
  • 25

On August 27, I called for service on my Kenmore roof combo heater/AC unit that I bought and had installed from Sears in 2011. The technician came out and was on time and found the issue promptly--I have no issue with my tech whatsoever: he has been the only positive experience I have had. We found that the blower motor had failed and he would need to order a replacement. It was 105 with 80%... Read more

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  • Sep 04
  • Shopping
  • Mattress
  • 15

Sending another picture due instruction not given. One picture at a time. Mattress having to diffent height. Right side of mattress lumpy and cushion is not smooth and firm. Picture #2.Mattress has proved to be uncomfortable and lumpy on the right side and left side is more cushion and slightly firm. Should you roll for right side to center the difference in height is noted. Left side of... Read more

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