2.0
  • Technician fixed problem expeditiously1 votes
  • Sales1 votes
  • Ignorant support1 votes
  • Installation1 votes
  • Poor customer service1 votes
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  • Jan 16
  • Repairs
  • Greenwood, Indiana
  • Water Softener Installation
  • 5
  • REVIEW RATING 4/5

The third party installer did severe damages to my house. Sears and the Third Party refused to view the damages, but denied the claims. Had to replace drywall, carpet in two rooms, and pay to have a water removal company come out due to how poorly and incorrectly they installed my water softener. They refered my claim to Sedgwick, which does nothing other than get you in contact with the third... Read more

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  • Jan 10
  • Home Construction and Repair
  • White Plains, New York
  • Kitchen Remodeling
  • 9
  • REVIEW RATING 4/5

Sears Home Improvement Services remodeled my kitchen and installed tile flooring. I reached out to Sears about a year after installation when I noticed that a tile in my kitchen had a crack in it. A technician came our and sealed it with grout. About a month later I called back because the tile continued to crack. The cracks and now chips in the tile were also occurring in various tile... Read more

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  • Jan 06
  • Home Construction and Repair
  • Home Improvement
  • 12
  • REVIEW RATING 4/5

Materials represented as top quality are lowest garbage possible: Granite seal coming off after 1 month; faucet free from granite; not allowed to pick type of backsplash; told must have 3 inch granite;top not bullnose as ordered; never received incentive of $1200 nor sink for donation;stole copper plumbing pipes and Costco box of soap pods; cabinets falling apart;job took 4 mo's; drawers 6 in.... Read more

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  • Dec 12, 2014
  • Repairs
  • Williamsport, Pennsylvania
  • Hot Water Heater
  • 15
  • REVIEW RATING 4/5

Purchased a hot water heater at Sears on a Saturday, scheduled installation on the following Tuesday and charged $219 for installation and $20 for haul away the ole hot water heater. Got a call late Monday from installation and told us that no one works in our area and cannot install. I called the sales person and he called around, finally on Wednesday he scheduled another installation on... Read more

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  • Nov 30, 2014
  • Appliances and Electronics
  • Gardendale, Alabama
  • Kenmore Dryer Set
  • 12
  • REVIEW RATING 4/5

Sears delivery service refuses to bring dryer. I bought a Sears Kenmore dryer set on Black FridayI did not purchase any additional parts nor pay for installdelivery people came to the house and attempted to install washer and dryer without dryer cord and washer hookups they could not get the dryer into the closet so they return the dryer on their own back to the store when I was informed I called... Read more

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  • Nov 29, 2014
  • Repairs
  • York, Pennsylvania
  • Kenmore Range
  • 26
  • REVIEW RATING 4/5

Our Kenmore range stopped working less than two years after we purchased. Very disappointing - not a top of the line appliance, but not low end either. Think we paid about $800 for it. This was the Saturday before Thanksgiving and we had eleven people coming to the house for the holiday. So I called Sears Home Services to fix it. Told they could come Monday - that was good, but given a... Read more

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  • Nov 11, 2014
  • Repairs
  • Wichita, Kansas
  • Garage Door Opener
  • 17
  • REVIEW RATING 4/5

Scheduled repair/ replace for garage door opener with Sears. The day they were to come out I called to get estimated time. The 800# told me someone called and cancelled. I did not make the cancellation. They had remainder of the day to sent tech. Even after telling them it was not me that cancelled the repair they said I could not be schedule that day. After several attempts and telling numinous... Read more

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  • Oct 24, 2014
  • Repairs
  • Countertop Installation
  • 38
  • REVIEW RATING 3/5

I had Sears install a new countertop in my kitchen. When I complained of poor quality and workmanship, they sent out a Project Coordinator ( Timothy O'Callaghan ). He took pictures, and agreed with me on all issues that I had. He told me that he would take care of all my problems. What he actually done was sent out the same person who worked on my kitchen in the first place. That person informed... Read more

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  • Oct 20, 2014
  • Repairs
  • Microwave Repair
  • 22
  • REVIEW RATING 4/5

In early September I called Sears to ask for service as our microwave was not working and I also told them I needed to have the ice maker looked at on the fridge. The service could not be scheduled for two weeks. When that day came TWO separate repairmen showed up at the exact same time to look at my appliances - and they EACH charged me a service call. Then we decided not to fix the microwave... Read more

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  • Oct 07, 2014
  • Repairs
  • Dallas, Texas
  • Repair Appointment
  • 16
  • REVIEW RATING 3/5

I called and was put on an emergency list. Sears customer service called me and said they were able to work me in on Tuesday between 1-5. Took the day off on Tuesday. I called to see if they could give me a smaller window time frame. I was then told that the systems were down so I was no longer on their schedule. If I had not called they would not have come or contacted me! What a complete... Read more

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