Sears Home Services Complaints and Reviews

  • Sales process1 votes
  • Technician fixed problem expeditiously1 votes
  • Sales1 votes
  • Home delivery2 votes
  • Service Call Process2 votes
  • Service not performed2 votes
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  • Feb 24
  • Repairs
  • Macomb, Michigan
  • Gas Dryer Repair
  • 11

On Sunday around 4:00pm I call the 888 number to schedule a repairman to service gas dryer. I gave all the information and set up a time for Tuesday between 12:00 and 4:00. After no one showed up. I call again. The representative said they see my info but no appointment was scheduled. I asked them to review there tapes ( since they say the line is recorded) to prove I scheduled an appointment. I... Read more

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  • Feb 23
  • Repairs
  • Pittsburgh, Pennsylvania
  • Dishwasher Repair
  • 8

A 20 yr customer & when i have an issue with my dishwasher it's taking 2 months to get a repairman. They lie telling me they are short handed or they don't work after 3. The reps will not transfer to a supervisor unless you yell & you are put on hold for at least 5 minutes then to tells you the supervisor is busy & call you back in about 2 hours. When a repairman finally showed up he... Read more

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  • Feb 03
  • Cleaning Services
  • Columbia, Maryland
  • Air Duct Cleaning
  • 38

My email to To Whom it May Concern: I have resorted writing this email in the hope that I will actually receive some real customer service after what I can only describe as the worst experience I have ever had with a services provider. On Monday, January 26th, I had an appointment with a Sears technician because my clothes dryer was not drying clothes properly... Read more

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  • Feb 02
  • Installers
  • Atlanta, Georgia
  • Maytag Dryer
  • 14

Before purchasing a new clothes dryer from Sears, I called the home delivery department and specifically asked if I could choose between an Am or Pm delivery window, and was told by the rep that I could do so. I then went to Sears at Northpoint Mall in Alpharetta, Ga. where I purchased a new Maytag dryer and was told that it would be delivered on Monday after 4pm. On Sunday night, I got a call... Read more

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  • Jan 16
  • Repairs
  • Greenwood, Indiana
  • Water Softener Installation
  • 25

The third party installer did severe damages to my house. Sears and the Third Party refused to view the damages, but denied the claims. Had to replace drywall, carpet in two rooms, and pay to have a water removal company come out due to how poorly and incorrectly they installed my water softener. They refered my claim to Sedgwick, which does nothing other than get you in contact with the third... Read more

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  • Jan 10
  • Home Construction and Repair
  • White Plains, New York
  • Kitchen Remodeling
  • 23

Sears Home Improvement Services remodeled my kitchen and installed tile flooring. I reached out to Sears about a year after installation when I noticed that a tile in my kitchen had a crack in it. A technician came our and sealed it with grout. About a month later I called back because the tile continued to crack. The cracks and now chips in the tile were also occurring in various tile... Read more

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  • Jan 06
  • Home Construction and Repair
  • Home Improvement
  • 22

Materials represented as top quality are lowest garbage possible: Granite seal coming off after 1 month; faucet free from granite; not allowed to pick type of backsplash; told must have 3 inch granite;top not bullnose as ordered; never received incentive of $1200 nor sink for donation;stole copper plumbing pipes and Costco box of soap pods; cabinets falling apart;job took 4 mo's; drawers 6 in.... Read more

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  • Dec 12, 2014
  • Repairs
  • Williamsport, Pennsylvania
  • Hot Water Heater
  • 24

Purchased a hot water heater at Sears on a Saturday, scheduled installation on the following Tuesday and charged $219 for installation and $20 for haul away the ole hot water heater. Got a call late Monday from installation and told us that no one works in our area and cannot install. I called the sales person and he called around, finally on Wednesday he scheduled another installation on... Read more

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  • Nov 30, 2014
  • Appliances and Electronics
  • Gardendale, Alabama
  • Kenmore Dryer Set
  • 18

Sears delivery service refuses to bring dryer. I bought a Sears Kenmore dryer set on Black FridayI did not purchase any additional parts nor pay for installdelivery people came to the house and attempted to install washer and dryer without dryer cord and washer hookups they could not get the dryer into the closet so they return the dryer on their own back to the store when I was informed I called... Read more

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  • Nov 29, 2014
  • Repairs
  • York, Pennsylvania
  • Kenmore Range
  • 37

Our Kenmore range stopped working less than two years after we purchased. Very disappointing - not a top of the line appliance, but not low end either. Think we paid about $800 for it. This was the Saturday before Thanksgiving and we had eleven people coming to the house for the holiday. So I called Sears Home Services to fix it. Told they could come Monday - that was good, but given a... Read more

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