Sears Home Services Complaints and Reviews

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Sears Home Services
Main address: 3333 Beverly Rd B6-258b 60179-0001 Hoffman Estates IL
1-800-424-2047, (847) 645-4003, http://www.searshomeservices.com/shs/info/contact-us
  • 62 complaints
  • $100K claimed losses
  • $1.7K average
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  • 11 hours ago
  • Shopping
  • 2

The mattress in question is much softer than the firm one in the store. The height on each side is different. The mattress is not comfortable and causing much grief. Being a patient with breathing problems and back problems I need help with these issues.My case # 2635287, Mattress: Granite Bay Firm***. I find my mattress is not firm but more cushion.The right side of mattress lower than left... Read more

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  • 2 days ago
  • Repairs
  • Decatur, Georgia
  • Refrigerator Repair

It cost me $95 to learn never to call Sears Appliance Repair again. I agreed to the minimum $95 charge just for a house call to get the water dispenser on my Kenmore refrigerator fixed. I figured that was a little pricey, but the convenience would be worth it. The replacement part itself-- the lever you press your glass on to dispense water-- was over $100. OK. It's specialty part, and it even... Read more

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  • Aug 22
  • Repairs
  • Dishwasher Installation
  • 2

I purchased a very expensive dishwasher from Sears.com and the night before the installation I received a phone call from the people they contracted the installation to who informed me there would be an additional $60.00 charge that I must pay directly to them because "Sears does this all the time and doesn't charge enough". The fees were explained to me as "permit and license fees". Now whether... Read more

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  • Aug 12
  • Repairs
  • Portland, Oregon
  • Kitchen Aid Refrigerator
  • 1
  • 1
  • 7

On July 1, Sears Home Services came to look at my built-in Kitchen Aid refrigerator (model #KSSS42QMB01) that wasn't quite cold enough. The freezer worked but the refrigerator side wasn't. The repair guy said it was due to ice buildup in the freezer and that was due to a faulty control board. He removed the control board and shipped it off for repair. 6 weeks later and I finally learned from... Read more

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  • Jul 17
  • Appliances and Electronics
  • Undelivered Water Heater
  • 5

On June 23rd we ordered a hot water heater from Sears. We paid for the unit, all parts, permits, and installation. They took our money but never bothered to ship the unit. Today is July 17 and we still have no water heater. It was supposed to be installed on July 3 but the unit was never shipped by Sears. With repeated calls to Sears customer service where we were placed on hold for 15 minutes... Read more

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  • Jul 08
  • Household Services
  • Parkton, Maryland
  • Air Condition Repairs
  • 8

The technician charged $250.00 for less than 1/2 pound of freon. Other contractors charge $90 for one pound. I called Sears member services three times. I was on hold at least 15 minutes each tome to speak to a supervisor, but my calls were disconnected I sent an email the their office requesting an explanation, so far no response. The technician was supposed to give me an estimate before... Read more

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  • Jun 18
  • Repairs
  • Minneapolis, Minnesota
  • Home Improvement
  • 16

WARNING: Do not contract with SEARS Home Services, under any circumstances! They are an unreliable third party contractor, who hide behind an American Iconic name that once stood for something. 
 I contracted with SEARS Home Services Minneapolis Office, on Nov 4, 2013 to get a new roof and siding on my South Minneapolis home, at which point I put down $5975 (30%) towards the $18,000. work to be... Read more

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  • Jun 17
  • Appliances and Electronics
  • Heating System
  • 8

Do not get a Heating Unit from Sears- It was the worst service. The contractor installed the system it flooded my basement after installing it. The system was running continuously and I called the company and the contract to come fix- it took them several phone calls- 10 calls to be exact and I mentioned that to them. They mentioned that it was the way i set up the system and maybe my heat was... Read more

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  • Jun 13
  • Installers
  • Stainless Kitchen Appliances
  • 15

I had my kitchen redone 3 mos. ago and no problem-I had a central A/C unit done with great satisfaction 2 years ago, but when I purchased 4 large appliance package it has been a disaster. 1. delivery did not install the refrigerater because they said it wouldn't fit, I asked them to try and they wouldn't claiming it could be damaged, thus sent back tyo warehouse. 2. They were scheduled to hook... Read more

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  • May 08
  • Installers
  • Denver, Colorado
  • Washer Installation
  • 13

The SEARS installation team could not unscrew the old hose from the faucet so they took the old washer and just left the washer and muddy foot prints all over the floor and told us to call a plumber. Adding salt to the wound, the installer philosophically told us "It happens". My question was if it happens often enough, why is the installation team not geared for the possibility? We called Sears... Read more

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