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1.4 Based on 284 reviews
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  • Customers like
    • Repairman 4
    • Sales people were nice 3
    • Worst experience ever 3
  • Customers don't like
    • Inability to repair 19
    • Poor customer service 16
    • No one with athority 11

We bought a dishwasher from Sears in 2014, in 2015 it began falling apart. Sears sent out a contracted company to repair and they actually stole parts from our dishwasher, did not return to fix it, and it took over 2 months to get the issue resolved. Then the pump went out on the dishwasher in august of 2015, and Sears sent an actual Sears repairman out. He happened to have the pump on his truck. ???? Well, a few months later that pump began... Read more

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Last Wednesday I went down to my NJ shore home and found my Kenmore refrigerator was making a horrendous noise. When I opened it, it was cooking the food, not chilling it. I called for service under my warranty. Sears could not schedule a repair until the next day. It’s a good thing I’d made a mid week stop at the house, because we are usually only there on weekends, but we were having a lot of family visit from overseas, and I wanted to get... Read more

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Had a repair appointment - no one showed due to their computer system being down. They did not even attempt to contact me to let me know that after taking the day off work and waiting around the house all day, they would not be there. When I finally got to speak to someone in customer service I was promised an appointment four days out - not great, but I took it. One hour later I received a call saying they had no technician available in my area... Read more

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WOW...same here. Made appt on 8/10 for 8/19....after technician told me on 8/10 he did not have the part on his truck for my LG Dryer. Appt confirmed for 8-12....NOTHING, no phone call either. I called Sears and spoke with several people (clearly NOT in the USA) who only told me the system was down and they could not guarantee a technician...HUH???? This was scheduled LAST WEEK. When I asked them what this has to do with the system, they... Read more

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AVOID. Use other companies for your repair needs. Sears home services is the most horrible company I had to deal with. I got an appointment 8:00-12:00 last week and took time from work to be home. They never showed up. Made an appointment again for this week Thu. They gave me the same window: 8:00 to 12:00. The guy showed up at 12:15 (!!) telling me that there is nothing he can do because the system was down. He did not even want to take a... Read more

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If I could rate Sears repair technicians any lower I would. Talk about a scam. My mother called them last week because of a water leak behind her refrigerator. Guy shows up and before he even looked at it, he tells her that she really needs a new refrigerator because its over 5 years old. Wait, it gets better.... Then he pulls out the refrigerator and after several minutes, tells her she needs an additional service of over $400 for parts and... Read more

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I have been trying to get my Central Air fixed since June and it is now mid August. The pipes keeps freezing even when set at a temperature of 76. The sub contractor has come out 3 times and have not been able to fix the problem so under the warranty at this point they should be replacing my unit. Unfortunately the sub contractor hasn't put in his paperwork to show that he has been out 3 times and he isn't returning our calls nor Sears. I... Read more

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Terribly. This is the main part of a letter I sent to the C.E.O., after getting no response from the Sears service line. (And the response from the CEO was a message from his assistant leaving me the phone number for the service department that I clearly wrote had been ineffective. I called to get service for both my range and my refrigerator/freezer. Two different technicians were sent at the same time, one for each appliance (which on its... Read more

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I recently had Sears home service technicians to come out to identify why my dryer cuts off during the cycle. The technician diagnosed the problem as the dryer timer with an estimated cost of $338.63. I opted not to have the dryer repaired due to the steep cost and paid the $89 service fee and ordered the dryer timer from Repair.com using the dryer model # provided by the tech. The part was delivered, installed and my dryer is doing the same... Read more

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