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1.4 Based on 228 reviews
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  • Customers like
    • Repairman 4
    • Nothing at all 4
    • Sales people were nice 3
  • Customers don't like
    • Inability to repair 19
    • Poor customer service 15
    • Customer escalation department 11

Just had the Sears appliance repairman out to diagnosis my dryer. Two days before I gave info on dryer type, problem (runs but no heat), so I expected a heating element to be a carried. The repairman advised me he did not have it in stock and it would be shipped and set up another appointment almost 10 day out. Happens to be Memorial weekend so to have clean clothes I'll have to spend my evening at the laundry mat. On top of that, *** work... Read more

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Had service appointment on Wednesday 5/25/16 between 1-5. Took half day off from work. Washer has been broken for 2 weeks waiting for them to come back. Tech NEVER SHOWED UP. Called Sears at 6:00 to be told he is on his way. Called Sears back at 7:00 and they try telling me tech has arrived. Tech never arrived or called, they can't tell me why. Wanted to reschedule for today and I told them absoluteky not because I took off 1/2 yesterday for... Read more

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They've came out about 10 times since January 2016 to repair my kenmore dryer. Everytime someone comes out the dryer will go out weeks later. No one seems to know what their doing. Haven't had a dryer now for 5 weeks because everytime they come out (4th time now since I've been without my dryer) they diagnose it with something new. Finally the guy decides that this time trying to fix it isn't worth it. He's comes in saying "well because I kinda... Read more

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2 weeks ago, I called Sears Home Services to replace a broken water dispense lever. I was told that the Repair Man would arrive within 3 business days, between the hours of 1 to 7 PM. Waited all afternoon, and no one showed up. By 6 P.M. I called Sears and was told that the Repair Man could not come, no apology offered. Was given assurances that the Repair Man would be at home between 1P.M. and 6 P.M. the next day. Again, I waited all afternoon,... Read more

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Very disappointing would sevice Central Air condioner given today (05/17/2016), where we purposely taken off from work, and wait from morning till night, did not appear technician promised servise 1-4 PM, When we call back, automatically becomes the next 5-7 Pm service, after talking with the customer service, are expected to wait back from 7-9 Pm hours. Currently, entering at 9 Pm, never appeared, and informed customer service, replacing the... Read more

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We booked Sears Home Service for carpet cleaning last Friday 4/13. Our single room is approx 12 x 20 with 2 3x3 pass thru from living to kitchen. This was treated as 1 room. The 2 guys showed up on time and after reviewing the carpet said the following: 1. The estimate that your phone associate gave me of $105 would not be enough to guarantee a clean carpet. 2. We would some some pretreating and extra cleaning that would raise the... Read more

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I have a problem with the clothes washer leaking water in the clean cycle. Only in the clean cycle it would dump about a quart of water on the floor running across the room. Overflowing. Have had repairmen here 3 times. One understood the problem fixed a "sticking valve". Fixed it for a couple of months. (only use the clean cycle once a month) Started again. Repairman sent. He said he had never worked on this type machine. No help. Called for... Read more

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This was my email to Sears Home services; Just canceled my home warranty with you. I will never do business with Sears in any kind of way again. I have thousands of dollars worth of tools from you in my garage I've purchased over the last ten years. I will never buy another tool. Snap On will get my business. I have many repair costs on appliances through you guys and will give those future costs to another company. Even my new garage door... Read more

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I had a confirmed appntmt on 5/9/16 betwn 10 and 2pm for Sears to check my leaky washer. At 145pm, I received a call that the technician was on the way.I called again after 2 hrs, and was told the technician had a delay, but "Don't worry;" he would be there. After my 3rd phone call to Sears (since the technician hadn't arrived), I was told the technician had submitted via computer that he had arrived, and the repair had been completed. A blatant... Read more

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TOOK DAY OFF AFTER SCHEDULING REPAIR WITH SEARS TECH SO I COULD BE HOME TO LET HIM IN. THAT COST ME A VACATION DAY. HE SAID HE WOULD BE HERE AROUND 1pM TO 4pM. HE CALLED ABOUT 1:30PM SAID HE WOULD BE HERE AT 3:00 PM. I WAITED ... WAITED... TRIED TO CALL... WAITED ...TRIED TO CALL... WAITED... GUESS WHAT ! HE DIDN'T SHOW UP AT ALL. NO CALL, NOTHING. SEARS, YOU OWE ME A VACATION DAY! WHAT A LOUSY COMPANY, NOT LIKE IT USED TO BE 30 OR 40 YEARS... Read more

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