Sears Home Services Complaints and Reviews

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Sears Home Services
Main address: 3333 Beverly Rd B6-258b 60179-0001 Hoffman Estates IL
1-800-424-2047, (847) 645-4003,
  • 64 complaints
  • $100K claimed losses
  • $1.6K average
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  • Sep 08
  • Home Construction and Repair
  • Hemet, California
  • Air Condition
  • 13

On August 27, I called for service on my Kenmore roof combo heater/AC unit that I bought and had installed from Sears in 2011. The technician came out and was on time and found the issue promptly--I have no issue with my tech whatsoever: he has been the only positive experience I have had. We found that the blower motor had failed and he would need to order a replacement. It was 105 with 80%... Read more

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  • Sep 04
  • Shopping
  • Mattress
  • 9

Sending another picture due instruction not given. One picture at a time. Mattress having to diffent height. Right side of mattress lumpy and cushion is not smooth and firm. Picture #2.Mattress has proved to be uncomfortable and lumpy on the right side and left side is more cushion and slightly firm. Should you roll for right side to center the difference in height is noted. Left side of... Read more

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  • Sep 01
  • Shopping
  • Mattress Quality
  • 2

The mattress in question is much softer than the firm one in the store. The height on each side is different. The mattress is not comfortable and causing much grief. Being a patient with breathing problems and back problems I need help with these issues.My case # 2635287, Mattress: Granite Bay Firm***. I find my mattress is not firm but more cushion.The right side of mattress lower than left... Read more

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  • Aug 30
  • Repairs
  • Decatur, Georgia
  • Refrigerator Repair
  • 5

It cost me $95 to learn never to call Sears Appliance Repair again. I agreed to the minimum $95 charge just for a house call to get the water dispenser on my Kenmore refrigerator fixed. I figured that was a little pricey, but the convenience would be worth it. The replacement part itself-- the lever you press your glass on to dispense water-- was over $100. OK. It's specialty part, and it even... Read more

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  • Aug 22
  • Repairs
  • Dishwasher Installation
  • 4

I purchased a very expensive dishwasher from and the night before the installation I received a phone call from the people they contracted the installation to who informed me there would be an additional $60.00 charge that I must pay directly to them because "Sears does this all the time and doesn't charge enough". The fees were explained to me as "permit and license fees". Now whether... Read more

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  • Aug 12
  • Repairs
  • Portland, Oregon
  • Kitchen Aid Refrigerator
  • 1
  • 1
  • 8

On July 1, Sears Home Services came to look at my built-in Kitchen Aid refrigerator (model #KSSS42QMB01) that wasn't quite cold enough. The freezer worked but the refrigerator side wasn't. The repair guy said it was due to ice buildup in the freezer and that was due to a faulty control board. He removed the control board and shipped it off for repair. 6 weeks later and I finally learned from... Read more

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  • Jul 17
  • Appliances and Electronics
  • Undelivered Water Heater
  • 6

On June 23rd we ordered a hot water heater from Sears. We paid for the unit, all parts, permits, and installation. They took our money but never bothered to ship the unit. Today is July 17 and we still have no water heater. It was supposed to be installed on July 3 but the unit was never shipped by Sears. With repeated calls to Sears customer service where we were placed on hold for 15 minutes... Read more

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  • Jul 08
  • Household Services
  • Parkton, Maryland
  • Air Condition Repairs
  • 14

The technician charged $250.00 for less than 1/2 pound of freon. Other contractors charge $90 for one pound. I called Sears member services three times. I was on hold at least 15 minutes each tome to speak to a supervisor, but my calls were disconnected I sent an email the their office requesting an explanation, so far no response. The technician was supposed to give me an estimate before... Read more

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  • Jun 18
  • Repairs
  • Minneapolis, Minnesota
  • Home Improvement
  • 20

WARNING: Do not contract with SEARS Home Services, under any circumstances! They are an unreliable third party contractor, who hide behind an American Iconic name that once stood for something. 
 I contracted with SEARS Home Services Minneapolis Office, on Nov 4, 2013 to get a new roof and siding on my South Minneapolis home, at which point I put down $5975 (30%) towards the $18,000. work to be... Read more

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  • Jun 17
  • Appliances and Electronics
  • Heating System
  • 8

Do not get a Heating Unit from Sears- It was the worst service. The contractor installed the system it flooded my basement after installing it. The system was running continuously and I called the company and the contract to come fix- it took them several phone calls- 10 calls to be exact and I mentioned that to them. They mentioned that it was the way i set up the system and maybe my heat was... Read more

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