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  • Technician fixed problem expeditiously1 votes
  • Sales1 votes
  • Ignorant support1 votes
  • Installation1 votes
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  • Dec 12
  • Repairs
  • Williamsport, Pennsylvania
  • Hot Water Heater
  • 6
  • REVIEW RATING 4/5

Purchased a hot water heater at Sears on a Saturday, scheduled installation on the following Tuesday and charged $219 for installation and $20 for haul away the ole hot water heater. Got a call late Monday from installation and told us that no one works in our area and cannot install. I called the sales person and he called around, finally on Wednesday he scheduled another installation on... Read more

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  • Nov 30
  • Appliances and Electronics
  • Gardendale, Alabama
  • Kenmore Dryer Set
  • 7
  • REVIEW RATING 4/5

Sears delivery service refuses to bring dryer. I bought a Sears Kenmore dryer set on Black FridayI did not purchase any additional parts nor pay for installdelivery people came to the house and attempted to install washer and dryer without dryer cord and washer hookups they could not get the dryer into the closet so they return the dryer on their own back to the store when I was informed I called... Read more

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  • Nov 29
  • Repairs
  • York, Pennsylvania
  • Kenmore Range
  • 16
  • REVIEW RATING 4/5

Our Kenmore range stopped working less than two years after we purchased. Very disappointing - not a top of the line appliance, but not low end either. Think we paid about $800 for it. This was the Saturday before Thanksgiving and we had eleven people coming to the house for the holiday. So I called Sears Home Services to fix it. Told they could come Monday - that was good, but given a... Read more

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  • Nov 11
  • Repairs
  • Wichita, Kansas
  • Garage Door Opener
  • 17
  • REVIEW RATING 4/5

Scheduled repair/ replace for garage door opener with Sears. The day they were to come out I called to get estimated time. The 800# told me someone called and cancelled. I did not make the cancellation. They had remainder of the day to sent tech. Even after telling them it was not me that cancelled the repair they said I could not be schedule that day. After several attempts and telling numinous... Read more

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  • Oct 24
  • Repairs
  • Countertop Installation
  • 32
  • REVIEW RATING 3/5

I had Sears install a new countertop in my kitchen. When I complained of poor quality and workmanship, they sent out a Project Coordinator ( Timothy O'Callaghan ). He took pictures, and agreed with me on all issues that I had. He told me that he would take care of all my problems. What he actually done was sent out the same person who worked on my kitchen in the first place. That person informed... Read more

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  • Oct 20
  • Repairs
  • Microwave Repair
  • 20
  • REVIEW RATING 4/5

In early September I called Sears to ask for service as our microwave was not working and I also told them I needed to have the ice maker looked at on the fridge. The service could not be scheduled for two weeks. When that day came TWO separate repairmen showed up at the exact same time to look at my appliances - and they EACH charged me a service call. Then we decided not to fix the microwave... Read more

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  • Oct 07
  • Repairs
  • Dallas, Texas
  • Repair Appointment
  • 13
  • REVIEW RATING 3/5

I called and was put on an emergency list. Sears customer service called me and said they were able to work me in on Tuesday between 1-5. Took the day off on Tuesday. I called to see if they could give me a smaller window time frame. I was then told that the systems were down so I was no longer on their schedule. If I had not called they would not have come or contacted me! What a complete... Read more

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  • Oct 06
  • Repairs
  • Palmdale, California
  • Samsung Refrierator
  • 13
  • REVIEW RATING 4/5

We purchased various appliances from Sears in June. As soon as they installed the refrigerator we notified them that it was not working properly. It took a couple of weeks for our first appt to happen. They noted that they needed a part and said they would come back. Long story made short it is now October and they have been rescheduling our appointment due to no shows and no sign of them fixing... Read more

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  • Sep 29
  • Repairs
  • Cary, North Carolina
  • Replacement Services
  • 19
  • REVIEW RATING 4/5

The comedy continues....... I called craftsman as instructed from Sears parts in my quest to get a replacment for the 41A6317 Smart Control Panel, the craftsman rep said I could pay $96.00 for a tech to come to my home to take care of it. I read the Rep the warrantee from page 41 of the manual "from the 91st day to 3 year from the date of purchase, replacement parts for any defective parts on... Read more

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  • Sep 26
  • Repairs
  • Saint George, Utah
  • Treadmill Repair
  • 26
  • REVIEW RATING 3/5

Technician came to repair our Proform XP 500 and found that the motor was bad and it had a 25 yr warranty. Sears warranty department told him to tell us that we have to get the motor directly from the manufacturer. When we called the manufacturer they told us that Sears should replace it and confirmed that it is under warranty. Now, Sears is refusing to replace it and we are getting the... Read more

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